Community Support Supervisor

Description

We are seeking a Community Support Supervisor (CSS) to oversee two community-based homes/programs and provide leadership to our Direct Support Professional (DSP) team. The CSS ensures compliance with all regulatory requirements and standards set by DHS, DCFS, IDPH, and BQM while fostering a supportive, person-centered environment. This role involves mentoring, training, and coaching DSPs to deliver high-quality care and services.

Key Responsibilities:

• Uphold the agency’s mission and values in all interactions.
• Ensure all team members comply with agency policies and procedures.
• Provide mentorship, coaching, and corrective action when needed.
• Conduct onboarding and training for new DSP team members.
• Facilitate weekly team meetings, oversee daily operations, and ensure task completion.
• Manage staff scheduling to maintain appropriate coverage.
• Ensure compliance with AFSCME guidelines (preferred).

• Promote meaningful experiences and active engagement for people supported.
• Advocate for person-centered practices and address critical service needs.
• Work collaboratively with stakeholders to resolve concerns effectively.

• Encourage community participation to foster positive relationships.
• Ensure compliance with all relevant regulations and maintain the agency’s positive reputation.

Multiple locations throughout DuPage County:

• Naperville, Bensenville, Addison, Woodridge, Bloomingdale, Hinsdale, Villa Park, Lombard, Elmhurst, Downers Grove, West Chicago, Elk Grove

Benefits:

• Competitive pay.
• $750 retention bonus.
• Health, dental, and vision insurance options.
• Paid time off and flexible scheduling.
• Career growth and professional development opportunities.
• Rewarding work in a supportive environment.

Requirements

Education & Certification:

• High School Diploma or GED required.
• Valid Illinois Driver’s License required.
• Must successfully complete required background checks and training.
• Must successfully pass a post-offer drug test.

• Previous experience as a Direct Support Professional (DSP) required.
• 1-3 years of supervisory experience required (3-5 years preferred).

• Strong leadership, communication, and organizational skills.
• Ability to lift, assist with transfers, drive, and perform physical tasks as needed.
• Proficiency in Microsoft Office and ability to understand written documentation.
• Availability for on-call duties when necessary.
• Some locations may require PACE certification.

If you’re passionate about supporting people, leading a team, and making a difference in the community, we encourage you to apply!