General Manager

PAY TRANSPARENCY

$60,000 - $65,000 base salary range + bonus potential.

What’s In It For You

• Competitive pay with performance-based annual raises!
• , & Vision Insurance
• Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

** If hired, you must meet and maintain all eligibility requirements to qualify**

What you bring to the table

• You want to delight customers with great food and good vibes
• You are friendly and customer service oriented
• You have strong written and verbal skills
• You love working in a fast-paced environment
• You're a team player
• You enjoy problem-solving
• You have open availability
• You're able to maintain deadlines and prioritize while running an effective shift
• You have strong organizational skills and the ability to multitask
• You can handle the heat of the kitchen - knife skills are a plus!
• You enjoy higher levels of noise from music, customer and employee traffic
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You are able to build and develop strong teams and handle conflict resolution
• You strong interviewing skills
• You're able to write effective schedules and maintain labor goals
• You have Microsoft Office skills
li>You have a strong business acumen
• You have the ability to understand and interpret financial reports
• Minimum of at least years as a General Manager in a restaurant or retail environment with P&L responsibility preferred.
• You're able to stand/w for 8-9 hours or as
• You have ability/stamina work a minimum of 45 hours
li>You're able to lift up to 10 pounds frequently and up to50 pounds occasionally

Job Duties and Functions

• Train coach, and develop all shop team members to realize their potential
• Assess staff abilities. Create and implement effective development plans
• Interview, and hire great people who represent Potbelly Values
• Develop and maintain Good Vibes culture fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Hold regular meetings with key shop staff
• Effectively delegate tasks to team and ensure a high standard of execution>
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
• Control cost of goods, variances and inventories within the shop
• Create a marketing plan. Lead local shop marketing to increase sales. A GM ideally is involved in the community, the school and local business, social and not-for-profit activities
• Control assigned P&L line items
• Must spend 80-90% of time on the shop floor in the Front of the House
• Ability to maintain deadlines and prioritize while running an effective shift
• Comply with health and safety standards for food, cleanliness and safety
• Effectively handle customer complaints/issues
• Others duties as assigned

-As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (Serv Safe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric).

Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity-

p>At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the we serve our customers and work together as a team.

All employment decisions are based on qualifications, merit, and business need.

We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Final date to receive applications

Applications must be submitted by 2/1/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

Position Information

• Company:
  Potbelly Corporate
• Position:
  General Manager
• Status:
  Full Time
• Shift: First (Day), Second (Afternoon), Third (Night)
• Req #:
• Date Posted:
  December 18, 2025
• Location:
  
  544 W St Charles Rd, Elmhurst, US, IL, 60126
• Job Category:
  Management

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