Custom Closets Customer Service Specialist

Overview

The Custom Closets Customer Service Specialist position is responsible for daily communication with customers, stores, Market Customer Spaces Sales Manager and both employee and third-party installation coordinators and installers. This position is responsible for managing the information flow between all parties involved in the installation process. This includes the Outside Sales Design Consultants, Central Design Team, and as well as the Customer Solutions Department (CSD).

This is a full-time, hourly, and non-exempt position. This is an on-site position located in
Elmhurst, IL, candidates must reside within a commutable distance.

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives.

We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. This position focuses on our Custom Spaces team.

That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you
contain your health
,
grow your career
, and
find balance
in your life.

• Rewarding pay
  to recognize the value you bring to the team. IL pay range is $19.10 - $27.91/hr., depending on experience
• Competitive health, dental, and vision plans
  to keep you and your loved ones well.
• 401(k) retirement savings plan
  with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website
  for easy access to your benefits information and company updates.
• We've got your back!Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

• Peace-of-mind benefits:Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)
• Family-focused support:Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program
• Work-life balance boosters:Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore:Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
• Recognition you deserve:We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity:Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

• Works to ensure the customer’s installation is completed on the initial visit by facilitating communication between customers, stores and installers (employee and third-party) with a focus on the customer experience
• Resolves installation issues in a timely manner via phone call and email communication with installers (employee and third-party) and stores
• Collaborates with team members and supervisors efficiently and effectively, to assist customers
• Utilizes Call Logs/emails to communicate effectively with stakeholders when issues occur prior to or during installation
• Collects all pertinent information from callers to create effective and concise incident descriptions
• Updates Salesforce in a timely manner and keeps stakeholders informed throughout the process
• Adjusts…