Inside Sales Rep III Dispatcher - Chicago

Inside Sales Rep III Dispatcher - Chicago

Join to apply for the Inside Sales Rep III Dispatcher - Chicago role at National Trench Safety

The Inside Sales III (Dispatcher) position supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. The role manages communication between customers, branches, and outside sales representatives, assigns orders to drivers, directs the flow of logistics of materials to and from the job site, and communicates delivery capabilities and expectations.

This is a safety‑sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.

• Direct the flow of deliveries/pickups and perform supporting administrative duties.
• Communicate delivery capabilities and expectations.
• Predict, manage, and escalat[e] order fulfillment drawbacks or complications.
• Manage dispatch of vehicles to maximize efficiency of order fulfillment.
• Receive and respond to all customer inquiries, orders, and complaints.
• Generate all sales operations documents (invoicing, contracts, pick list, packing list, returns) and distribute to respective departments.
• Maintain communication with drivers to expedite deliveries.
• Guide, assist, and elevate complaint resolution to ensure customers are properly served.
• Provide customers and other branches with any data and backup data as requested.
• Follow up on a regular and as‑needed basis with customers, branches, and shop/yard operations on all open and unresolved customer issues.
• Report on all out‑of‑line conditions affecting customer satisfaction.
• May take after‑hours calls (security, and customers) and document any complaints for resolution at some branches.
• Assist in inventory and cycle counts.
• Assist in directing and prioritizing logistics of deliveries/pickups and related sales support duties.
• May open and/or close operations facilities in some branches.
• Perform other duties as requested.

• Excellent communication skills, verbal and written, to enhance relationships with customers and team members.
• Quick learner, attention to detail, and adaptability skills.
• Excellent time management and organization skills.
• Emotional intelligence and strong collaborative skills.
• Proficient knowledge of Infor, Microsoft Office, and Salesforce CRM.
• Expert knowledge of operational processes; including deliveries/pickups, commensurate with the rental industry.

• Minimum two years’ experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry.
• Must have a valid driver’s license.

• Excellent medical, dental, and vision plans.
• 401(k) retirement plan with company match and immediate vesting.
• Team Ownership Program (TOP) grants an annual stock award to every active full‑time employee.
• Flexible spending and health savings accounts.
• Basic and voluntary life and disability insurance.
• Paid Time Off that is either awarded or begins to accrue on the first pay period.
• 8 paid holidays.
• Birthday and work anniversary holidays after one year of service.
• Incentive bonus plans.
• Educational assistance.

At National Trench Safety we specialize in the rental and sale of excavation safety products. NTS is proud of our reputation for supplying the highest quality trench, safety equipment, and rental fleet while providing an unparalleled level of service. We equip job sites with everything from a barricade to complete site‑specific trench shoring plan as well as the equipment required to execute the plan.

At National Trench Safety (NTS), our team of employees is our most valuable asset and one of our customers’ greatest resources. NTS was built around a team of experienced industry professionals, and as NTS continues to grow we continue to attract talented individuals. The NTS team contains some of the industry’s most respected and recognized trench safety veterans. NTS is a customer service‑focused organization, which can be reflected in the company’s culture and commitment to its customers.

National Trench Safety is an equal opportunity employer M/F/D/V. Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.