Director, Business Development

Posted Thursday, January 22, 2026 at 6:00 AM

With over 138 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies—ensuring our customers experience maximum uptime and performance every day.

At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding—but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.

The Director of Business Development leads and oversees all business development, current account sales, and related activities within the Retail automation technology and crypto sector; including front-of-store Self-serve and real-time retail. This role is accountable for driving revenue growth and achieving organizational sales targets by directly contributing to Biz Sev efforts, all within the framework of established policies, strategies, and quotas. Responsibilities also include disciplined CRM, pipeline and funnel management activities as independent contributor and making necessary adjustments to improve outcomes using key sales indicators (KSIs) to assess the effectiveness of sales / support strategies in achievement of quota targets.

• Primary focus on developing and optimizing internal methodologies, strategies, and processes to enhance the efficiency of all business development activities, as well as to strengthen go-to-market execution for the assigned application segment and industry vertical.
• Initiate and lead the Retail / Store Ops-focused Sales and Biz Dev efforts, with responsibilities including sales forecasting, activity reporting, and customer success team member coaching toward supporting sales targets.
• Primary responsibility is to drive Annual Contract Value (ACV) revenue growth by meeting defined bookings targets, while also supporting broader objectives related to total contract value over the contract term and overall margin contribution.
• Drive new business development by establishing relationships with previously untapped accounts (“new logos”) through coordinated efforts with the sales team.
• Collaborate with vendor partners, internal brands, and cross-functional teams to design and implement services-led solution strategies that address customer challenges and deliver measurable business outcomes.
• Manage and grow both new and existing client relationships (as may be applicable) to expand market share and maximize the value of the Burroughs services portfolio through strategic cross-selling and up-selling initiatives.
• Engage C-level executives, key decision-makers, and influencers with a consultative and strategic communication approach to position value-driven solutions.
• Ensure consistent and effective use of CRM tools (Hub Spot) across the sales team to maintain accurate records of leads and opportunities, while personally managing and reviewing CRM data on a weekly basis.
• Develop and execute targeted Biz Dev and marketing campaigns to support and exceed company revenue and growth objectives.
• Works with Sales management and Bid Desk (pricing) to develops opportunity cost models for Burroughs senior management review (as required)
• Foster a customer-centric culture across all touchpoints, consistently upholding a professional and solutions-oriented company image.

• Advanced understanding of sales cycles.
• Possess a strong selling ability and is quota/goal achievement driven
• Knowledge of marketing automation and emerging AI selling tools
• High focus on account strategic planning.
• Strong knowledge of Microsoft Suite of products (PowerPoint, Excel)
• Articulate in…