Inside Sales Representative

Company:
Glass America Elmhurst, Illinois Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services.

Our Commitment:
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

POSITION SUMMARY:

Inside Sales Representatives provide effective and outstanding customer service to all customers, answer inbound calls from prospective customers to prepare and present quotes and recommendations based on customers’ needs, effectively communicate with prospective customers to explain and sell Glass America products and services, appropriately respond to inquiries and questions, use available resources to provide accurate information about our products and our competitive prices, turn objections into sales, and use strong sales techniques to close each sale.

• Handle customer inquiries via phone and email.
• Provide customers with auto glass product and service information.
• Provide customers with estimates, make sales, schedule appointments, and process orders.
• Document all call and sale information.
• Make follow-up sales calls on all estimates that have been written and not sold.
• Assist with handling work for peers who are not available or are out of the office.
• Consistently meet all metrics established for the ISRs.

Professional and pleasant telephone voice. Ability to effectively function in a team setting. Easily adaptable to a fast-paced environment managing multiple tasks. Excellent interpersonal communication skills (i.e., verbal, written, listening). Cheerful and helpful attitude. Good data entry and typing skills. Ability to function in a fast-paced environment. Problem-solving skills (i.e., handling customer concerns, competitive pricing tactics, etc.). Ability to sit for long periods and use/read a computer keyboard and monitor.

Able to work Saturday or Sunday as part of a weekly schedule. Must be able to complete background check/MVR and drug screening process.

High School diploma or GED preferred. Experience using a PC with various software packages. Call center, customer service, or sales experience is strongly preferred. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

• Full Time (30 or more hours per week) employees enjoy 80 hours of paid time off annually.
• 80 hours paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) Retirement Plan with Company Match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.
• Voluntary Daily Pay option available

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

This position pays $18/hr plus commission. At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.