Field Service Technician

Overview

Field Service Technician at Instron – join our global team focused on customer satisfaction and service excellence.

Location:

Greater Chicago, IL area with regional responsibility for customers located within Wisconsin and Illinois. Travel to customer sites to perform verification, preventative maintenance, repair, and installation on a wide range of Instron products. A company vehicle, tools/equipment, laptop, cell phone, and MI-FI device are provided. Some overnight travel may be required up to ~40%.

• Travel to customer sites to perform verification, preventative maintenance, repair, and installation on Instron products.
• Interface with customers to ensure high quality service and satisfaction.
• Utilize provided tools and equipment to diagnose and fix issues, and document service activities appropriately.

• Two- or four-year technical degree from an accredited university; knowledge of electro-mechanical systems. Equivalent military or trade school training may be accepted in lieu of degree.
• Ability to read, comprehend, and interpret technical information involving mechanics and electronics related to materials testing systems; ability to interpret blueprints and schematics; familiarity with PCs, operating systems, and Windows applications.
• High level of autonomy with strong organizational, time management, and customer service skills.
• Must be able to work with limited supervision and manage regional travel.

• Prior field service experience.
• Automation systems experience.
• Experience with preventative or corrective maintenance on servo hydraulic systems.
• Experience delivering hands-on and classroom training on technically oriented topics.

This position has a starting salary range of $30.90 - $41.70 USD hourly. Pay is determined by factors including experience, skills, and qualifications. Comprehensive benefits include health, dental, life and LTD insurance, 401k with match, and a 100% tuition reimbursement program.

ITW is an equal opportunity employer. We value diverse perspectives and are committed to fair treatment in all aspects of employment, including hiring. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable laws.

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