Branch Manager

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

To help hard-working New Yorkers build better tomorrows

Be New York's most loved financial institution by helping our members build their best financial futures

The Branch Managers have the importance of managing and leading all aspects of the branch performance while consistently upholding MCU’s core values. You will be responsible for efficiently managing all functions, staffing, and daily operations of a branch or multiple branches. This means leading branch staff to achieve company goals, support the mission and visons of MCU and always have the member’s experience in mind.

You will drive performance and member loyalty through consultative interactions with our members and solutions that help them achieve financial well-being. Accountable for risk management and compliance. Build a high performing team through the attraction, on-boarding, coaching and development of branch team members. Branch Manager is a critical role to MCU, with variety of responsibilities. As a Branch Manager you will be actively involved and represent MCU in your local community.

Being a part of the community, attending community events and supporting the community will be an expectation. At MCU, we believe that supporting our communities is instrumental to our Credit Union and its members

• You will manage HR activities including, hiring, coaching, performance evaluations, and compensation decisions as necessary, you will also mentor and support employees while holding them accountable to service, operations and sales goals
• You will develop and manage a branch business plan aimed at specific goals. You will direct and actively participate in strategy and tactics including being active in your local community, outbound calling, in-branch selling, branch campaigns, service calls. Along the way you will evaluate areas of need to deepen member relationships. Branch Teams will look to you for mentorship, coaching and training to assist in meeting our member’s financial goals and delivering a meaningful member experience, and any other topics to keep the team engage and performing as per MCU’s core values and mission.
• You will perform a wide range of administrative and supervisory duties including the development of branch goals and financial targets, in-branch sales and outside sales. As the Branch Manager, you will instruct, coach, supervise and assist in their professional development. You may undertake special projects relating to department services as assigned.
• Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
• Specific duties include, but are not limited to, the following:
  • Proven ability to coach, develop and retain a highly engaged team
  • Personable nature with good member experience service skills, both verbal and written as well as a strong presentations kills
  • Community affiliations to nonprofit organization
  • Able to work and leverage technology to help our members and team
  • Willingness to enthusiastically manage constantly changing priorities
  • Strong planning and organizational skills
  • An eagerness to collaborate across all lines of business.
  • Responsible for staffing the branch, including recruiting/identifying talent, interviewing and selecting branch team
  • Develops a comprehensive understanding of members’ financial needs and recommends products and services to help the members achieve their financial goals
  • Develop partnerships with center of influence and networks in the…