Personal Banker - Elmwood Park, NJ

Job Overview

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth—with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. When you work for us, we make it our goal to help you focus on what drives you—working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients—that includes all our associates as well.

As a Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office, developing new business by educating existing and potential clients and exemplifying Valley's quality service standards. Provides a variety of banking solutions by analyzing needs, recommending solutions and selling bank products and services to existing and potential clients. Perform a variety of routine banking transactions (teller and platform), while supporting the Market Manager in achieving quality service and complying with operational procedures.

40 hours to include Saturdays

Responsibilities include, but are not limited to:

• Provide exceptional customer service in accordance with Valley's mission. Engage customers with friendly and professional service.
• Know and educate customers on all Bank products and services; demonstrate and cross-sell as appropriate.
• Present a confident and professional demeanor to establish trust; analyze needs and recommend appropriate products and services.
• Meet with customers to analyze financial needs and maximize sales opportunities; open new accounts (checking, savings, CDs, IRAs) and discuss/sell loan products; promote online and mobile banking.
• Meet customer expectations and achieve service quality standards; participate in/oversee the sales referral process; assist management in coaching and mentoring branch staff.
• Perform all transactions required by customers using appropriate technology; maintain and balance a cash box; utilize Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines; assist customers with Coin Machines.
• Act as Vault Teller to ensure adequate Branch cash and assist with ordering, shipping currency and distributing cash to Tellers within limits.
• Assist in community events and CRA initiatives, activities and programs.
• Report significant matters, issues and unusual customer activity to Manager; maintain knowledge of compliance and regulatory requirements.
• Maintain knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.

Required Skills:

• Excellent verbal and written communication; ability to demonstrate products and services to customers.
• Excellent interpersonal and customer service skills, attentiveness, information retention, tact and diplomacy.
• Strong analytical, problem solving, and decision-making skills to resolve customer issues.
• Ability to make sound on-the-spot decisions regarding customer transactions; balance customer satisfaction with risk considerations.
• Ability to interpret various instructions in written, oral, diagram, or scheduled form.
• Deep understanding of Retail Banking and ability to engage customers in conversation about products and services.
• Detail oriented with strong organizational skills and high accuracy; ability to manage multiple projects.
• Proficient computer skills.

Required Experience:

• High School diploma or GED and minimum 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program.
• Associate or Bachelor's degree with concentration in accounting, business, finance, economics or…