Billing Representative

Job Summary

The Billing Representative supports daily billing operations by performing data entry, processing billing documentation, and assisting client, payer, and internal request. This entry-level role works closely with internal departments to ensure billing information is accurate, complete, and processed in a timely manner while maintaining patient confidentiality.

• Perform accurate data entry and maintain billing and patient records.
• Process billing corrections, adjustments, corrected claims, voided claims, and zero-balance accounts.
• Assist with insurance updates, demographic corrections, and payer status checks.
• Support refund, transfer, missing payment, and posting error requests.

• Review and process all incoming faxes and emails daily.
• Identify missing information or medical records requests and route appropriately.
• Upload returned faxes/emails to designated shared drives and scan into systems by accession number.
• Track daily entry and call activity.

• Make outbound calls to clients and insurance companies to obtain missing information or resolve billing issues.
• Assist with billing customer service inquiries and denial follow-ups.
• Respond to audit requests, medical record requests, and sales support inquiries.
• Communicate status updates and follow-ups to internal departments.

• High school diploma or equivalent required.
• Prior experience in healthcare, billing, or administrative support preferred but not required.
• Basic computer skills and familiarity with email and Microsoft office.
• Strong attention to detail and organization skills.
• Professional communication skills and willingness to learn.

Bio Reference is an Equal Opportunity Employer.