Technical Writer; Product Documentation

Technical Writer (Product Documentation)

Full Time Elmwood Park, NJ, US

19 days ago Requisition

Salary Range: $60,000.00 To $80,000.00 Annually

ELLKAY started out providing connectivity solutions to laboratories and within a few years, grew to also provide data management solutions to ambulatory organizations. ELLKAY is now a trusted data management partner in five healthcare segments. ELLKAY’s solutions continue to serve laboratories and ambulatory practices and have expanded to empower hospitals and health systems, healthcare IT vendors, ambulatory practices, health plans, and other healthcare organizations with cutting‑edge technologies and solutions that drive their growth and interoperability strategies.

Today, ELLKAY remains true to our core values, building strong partner relationships and offering unparalleled service and support while providing innovative, scalable solutions to the challenges our customers face in today’s data‑rich world. ELLKAY's experience, customer‑focused approach, and reputation for innovation, speed, and accuracy differentiate ELLKAY as a premier partner for your interoperability needs and data management strategy.

You’ll own product documentation across platforms and products, partnering with Product, Engineering, UI/UX, Support, and the new E‑Learning Manager. You’ll deliver clear, branded, release‑aligned content that supports internal enablement and customer success, while laying the groundwork to modernize and digitize documentation in a searchable portal.

• Inventory, standardize, and update priority product/user guides and technical docs.
• Establish Information Architecture (IA), style/terminology standards, and a repeatable review process.
• Deliver release‑aligned updates (quarterly+), including client‑facing release documentation.
• Partner with the E‑Learning Manager to storyboard and script WBT modules and tutorial videos.

• Close the documentation backlog and expand coverage (workflows, quick references, troubleshooting, API docs).
• Introduce lightweight, contextual in‑app help patterns and a knowledge base structure.
• Drive consistency across products (terminology, visuals, diagrams) and reduce support tickets via better findability.
• Lead the planning and migration path to a modern documentation portal (SSO, versioning, analytics, AI‑assisted search) in partnership with Product, Support, and Engineering.
• Enable certification and WBT integration by aligning documentation and training assets.
• Create and maintain platform/product technical docs: architecture overviews, data dictionaries, schema references, installation/configuration, and API integration guides.
• Produce diagrams and workflow illustrations; ensure accessibility and brand compliance.
• Draft and maintain troubleshooting guides, error references, and FAQs.
• Collaborate with Product Managers/PMMs and SMEs to capture accurate workflows and release changes.
• Co‑develop scripts, storyboards, and captions/transcripts for tutorial videos and WBT.
• Manage document IA, versioning, and release notes workflow; enforce style and terminology consistency.
• Partner with Support/Delivery to align documentation with ticket trends and onboarding needs.
• Prepare content and metadata for future documentation portal migration; contribute to evaluation of tooling.

• 4–7+ years of technical writing for software/SaaS; portfolio showcasing end‑user and technical deliverables.
• Ability to translate complex healthcare/interop concepts into plain, structured guidance.
• Expert writing, editing, and information architecture skills; strong attention to detail.
• Proven cross‑functional collaboration with Product, Engineering, and Customer‑facing teams.
• Proficiency in Microsoft 365; working knowledge of diagramming tools.
• Familiarity with issue tracking and content workflows (e.g., JIRA/Confluence or similar).
• Experience with WBT authoring collaboration (e.g., scripting for Articulate 360/Captivate).
• Nice to have:
  Docs‑as‑code and/or help authoring tools (e.g., Mad Cap Flare, Read Me, static site generators); SCORM/xAPI awareness; healthcare IT domain exposure.