Store Manager, Retail & Store Manager

Store Manager – Goodwill Industries of Greater New York and Northern New Jersey

Track senior roles that drive retail growth, brand presence, and customer service excellence in our fast‑paced environment. Manage a team to exceed sales, operational, and customer‑experience goals while embodying Goodwill’s mission.

Department:
Retail

Reports To:

Regional/District Manager
Supervising Staff:
Yes
Position Type: FLSA – Non‑Exempt
Job Level: Mid‑Senior

Employment Type:

Part‑Time (37.5+ hrs/week)

Location:

New York, NY (Flexible scheduling, Saturday & Sunday required)

Lead store operations to achieve sales growth, deliver superior customer service, and cultivate a high‑performing team. Operate within Goodwill NYNJ standards, focus on training, and act as the owner of the business.

• Analyze sales reports and data to inform business strategies and set KPI goals (ATV, UPT, conversion).
• Coach and motivate the team to meet objectives, develop sales techniques, and demonstrate leadership on the selling floor.
• Collaborate with Regional/District Manager and Marketing to identify and execute marketing opportunities.
• Deliver outstanding customer service, educate clients on Goodwill Rewards and Mission, and nurture repeat customers.
• Resolve customer complaints quickly and respectfully, ensuring a positive experience.
• Maintain cash control procedures, manage store P&L, and schedule labor to meet budgets.
• Train staff in register usage, loss prevention, and inventory management.
• Monitor inventory, manage stockroom flow, and ensure timely donation processing.
• Execute merchandising and visual standards, coordinate with warehouse for assortment and inventory levels.
• Recruit, train, evaluate, and develop personnel, ensuring compliance with payroll, standards, and workplace safety.

• High School Diploma or equivalent required;
  Bachelor’s Degree preferred.
• Minimum 5 years of retail store management experience.
• Proficiency in Microsoft Suite and ability to adapt to internal applications.
• Strong interpersonal and communication skills.
• Physical stamina: ability to stand for long periods and lift/push up to 50 lbs.
• Open availability; willing to work holidays and weekends.

• Drive sales results and exceed individual and store goals.
• Build lasting relationships with colleagues.
• Adaptability in engaging internal and external customers.
• Effective verbal and written communication.
• Collaborative teamwork and responsiveness to feedback.
• Attention to detail and accuracy.
• Flexible schedule readiness, including evenings, weekends, and holidays.

See attached Physical Demand Analysis. Requires open availability and Saturday/Sunday work.

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