Account Services Associate

Account Services Associate New Jersey - GPI USA, Elmwood Park, New Jersey, United States 2 - 4 Years Glenmark Employee

The Account Services Associate is responsible for the day-to-day operational management of assigned customer accounts, ensuring accurate and timely order processing,account maintenance, issue resolution, and customer communication. The role serves as a key operational partner to Sales by managing routine account andorder activity, coordinating with internal and external stakeholders, and maintaining accurate documentation and information flow.

The Account Services Associate is expected to take ownership of assigned responsibilities,proactively identify and resolve issues, apply sound judgment, and utilize available systems, tools, and resources to independently manage routine account needs. By effectively managing day-to-day operational activities, the role supports Sales in maintaining and strengthening customer relationships while contributing to efficient and effective business operations. These expectations are consistent with communications describing Account Services as responsible for the day-to-day operational relationship supporting Sales and emphasizing account ownership, follow-through, independent execution, and problem-solving.

Note:

These statements are not intended to be an exhaustive list of all responsibilities and duties.

• Manage the day-to-day operational activities for assigned customer accounts and serve as a primary operational partner to Sales.
• Manage customer orders throughout the applicable order-managementlifecycle, including order processing, allocation, blocked-order review,status maintenance, and supporting documentation.
• Monitor orders and account activity for compliance with customer-specific requirements and established business processes.
• Regularly review blocked and aged orders and take appropriate action based on customer requirements and internal processes.
• Maintain clear and accurate account and order notes, including relevant purchase orders, correspondence, and supporting documentation.
• Research and resolve order, shipping, customer-placement, and other account-related discrepancies within the scope of Account Services.
• Monitor inventory and other relevant information using available reports, systems, and customer resources to support account and order management.
• Support allocation activities and related reporting or uploads as assigned.

• Provide timely, accurate, and professional responses to customer inquiries concerning orders, order status, pricing, shipment information,and other account-related matters within the role's scope.
• Build and maintain effective working relationships with assigned customers by understanding account-specific requirements, policies, and recurring operational needs.
• Partner closely with Sales to manage day-to-day operational and administrative account activities, allowing Sales to focus on customer relationships and business development.
• Keep Sales informed of significant account or order issues and proactively coordinate next steps when Sales involvement is required.
• Participate in customer calls or other account discussions as neededto provide operational support and information.
• Manage customer communications with appropriate judgment,distinguishing between communications requiring customer involvement and internal discussions that should remain within Glenmark.

Communications explicitly describe Account Services as managing orders, allocation and related operational activity in support of Sales, while also requiring clear and accurate customer communications.

• Proactively investigate account and order issues by…