Team Leader, Management

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At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to maintain a high performing, connected culture where everyone belongs, and we are focused on a long-term strategy and transformation plan to elevate how we work, serve, and lead.

As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year. As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate our seasonal tax business by managing a single tax office. You’ll serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve all office-related growth objectives.

You’ll continue to advance your knowledge and skills as you serve as a knowledgeable resource on tax topics and products for associates.

• Provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office.
• Lead as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives.
• Serve as a knowledgeable resource on tax topics and products for associates.
• Lead daily activities to ensure work is completed on time with quality standards, priorities, and goals.
• Build an engaging team environment by training and coaching associates to meet Service Standards.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve issues and address performance concerns.

• Prior experience working in a customer service, shift leader, or similar role.
• Experience supervising or managing people.
• 2+ years as a Tax Professional (or equivalent).
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and ability to meet all IRS and applicable state requirements.
• Computer proficient with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Customer-centric mindset; passionate, determined, and resilient.
• Able to work a flexible schedule and adapt to business needs.
• High school diploma or equivalent or higher.

H&R Block offers benefit programs to support associates' health, wellbeing, and financial wellness, including:

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support.
• Discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility requirements apply).
• Check out all available benefits at

We are committed to building a connected culture built on trust, care, and connections. We strive to create an environment where everyone feels safe to bring their authentic self and belongs to a larger team. You will be part of an exceptional work environment recognized on Best Companies lists, and you will work with colleagues who support each other's growth.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you're looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a promise of employment.