Powertrain Aftersales Advisor

Location: Soham

If you enjoy working in a busy and technical environment and are excited about the prospect of joining a long established company within the automotive aftermarket industry, then Ivor Searle would be pleased to hear from you. Ivor Searle is the UK's leading provider of re-manufactured engines, reman turbos, cylinder heads and gearboxes. A vacancy has arisen within our busy market leading warranty team for a Powertrain Aftersales Advisor who comes from an automotive warranty / service environment.

Key responsibilities will be to:
Take control of and process warranty claims from start to finish;
Provide outstanding customer service;
Provide information and advice to customers and suppliers;
Create warranty reports and supply replacement products. The successful candidate will have:
Good technical knowledge of engines, gearboxes and turbos - a vehicle mechanic background would be advantageous;
Extremely high attention to detail;
Previous automotive industry experience; A positive proactive attitude and display an ability to identify solutions to problems. Hours of work will be Monday to Friday (excluding Bank Holidays) from 08:00 to 17:30 with a 20 minute morning break and a 30 minute lunch break (45 hour working week)