Relocation Coordinator

Job Title: Relocation Coordinator
Location: Elyria, Ohio
Type: Contract
Compensation: $25.00 - $30.00 per hour based on experience
Work Model: Onsite
Hours: Monday through Friday, as needed

• Acts as primary point of contact for administering the relocation process's various phases for residents who currently qualify for relocation services.
• Oversees the delivery of relocation services and benefits to residents and their families using best practices and service standards to ensure a high-quality service.
• Proactively provides continuing advice and support to both the Development Team and residents, maintaining regular contact throughout the relocation period.
• Conducts a thorough needs assessment at the onset of the relocation process to establish the resident’s specific requirements and address any individual needs.
• Works with the residents and family to ensure all needs are understood and met and adjusts services and counseling to changing needs and conditions throughout the relocation process.
• Guides the residents and family members through the location selection process that best suits their family's needs and closely manages and monitors the home/unit-finding process.
• Performs the timely and accurate input of related data and the management of all opportunities through completion.
• Have an on-site presence to oversee resident moves, which includes coordinating moves with a moving company, acting as the liaison between the movers, resident and property management company, reviewing invoices for payments to moving company and relocation reimbursements to residents.
• Reviews and evaluates exception requests and challenging situations and provides solutions to residents supporting move-based scenarios that arise.
• Provides recommendations to the resident and the Project Manager regarding appropriate courses of action when outside of their authority scope.
• Responsible for the accurate and timely documenting of conversations, exceptions, move-related expenses, and correspondence in SharePoint system.
• Maintains file documentation and ensures data integrity.
• Always adheres to privacy policy standards.

• This position requires an individual who lives in or near Elyria, Ohio and will be able to be on the job site Monday through Friday, as needed.
• This person will need to maintain confidentiality, show initiative, demonstrate sound decision-making skills, have basic administrative skills and work well independently.
• Bachelor’s degree preferred
• Direct client interaction and advisory experience preferred
• Proficiency in Microsoft Office suite of products
• Strong oral and written communications skills
• Bi-lingual is a plus – deals with many families who do not speak English – List languages you are proficient in speaking
• Ability to multitask in a fast-paced environment
• Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions
• Strong attention to detail
• Excellent customer service skills
• Knowledge and ability to use standard office equipment (PC, calculator, etc.)
• Knowledge of the Internet/web
• Willingness to learn about affordable housing policies and Housing Choice Voucher regulations, policies, and procedures
• Ability to interact with staff at all levels while remaining flexible, proactive, and efficient, and to maintain a high level of professionalism and confidentiality
• Ability to work independently, tracking and managing numerous, simultaneous projects
• Ability to exercise independent judgment and problem-solving skills
• Ability to compose, edit, and proofread correspondence, summaries, etc.
• Knowledge of general office procedures (e.g., filing, correspondence, scheduling)

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