Change Management Lead - OCM Lead; Multi

Job Title:

Change Management Lead - OCM Lead (Multi-Year Contract)
Location: Columbus, OH
Work Model: Remote with travel as needed; no fixed travel cadence
Rate: $100–$110/hour
Contract Duration: October 26, 2026 – March 31, 2028
Possibility of Extension: Yes, strong possibility of extension
Employment Type: W-2 Only
Benefits: 401(k) match and QSEHRA health coverage available
Work Authorization: U.S. Citizens Only | Green Card holders also eligible; no visa sponsorship available

We are seeking an experienced Change Management Lead / OCM Lead to support a large-scale Customer Transformation Program within a major utility organization.

This role will lead change management activities for a complex "edge" workstream that sits at the intersection of customer-facing transformation and multiple enterprise functions, systems, and operational processes. The workstream will touch areas such as financial systems, work management, integrations, supporting business processes, and related downstream impacts
.

Unlike a change initiative affecting one large employee population, this workstream will involve many smaller stakeholder groups with distinct impacts, dependencies, and readiness needs
. The OCM Lead will need to understand the details behind each change, determine what actually matters to each impacted group, and translate a highly complex program into practical, targeted change actions.

The ideal candidate is highly analytical, comfortable managing ambiguity and significant volumes of information, and able to quickly identify the most important change implications across dozens of interconnected work streams. This person should be able to move between strategic change planning and detailed impact analysis without becoming overwhelmed by complexity.

• Lead organizational change management activities for a highly complex Customer Transformation workstream.
• Develop and execute an integrated change strategy aligned with broader program objectives, implementation milestones, and business outcomes.
• Translate complex program activity into clear change priorities, stakeholder impacts, and practical interventions.
• Maintain alignment between workstream-level change activities and the broader Customer Transformation change strategy.
• Identify the most significant people, process, technology, and operational impacts requiring focused attention.
• Adjust the change approach as program scope, sequencing, dependencies, and implementation plans evolve.

• Lead detailed change impact assessments across interconnected systems, processes, and stakeholder groups.
• Assess how changes to financial systems, work management, integrations, customer processes, and supporting technologies will affect impacted users.
• Translate technical and process changes into clear descriptions of what will be different for each stakeholder group at go-live.
• Identify changes to roles, responsibilities, workflows, decision-making, system usage, and ways of working.
• Maintain an integrated view of impacts across multiple parallel work streams.
• Identify downstream or indirect impacts that may not be obvious from high-level program plans.
• Ensure change impacts are specific enough to drive communications, training, readiness, and adoption planning.

• Identify impacted stakeholder populations across business, operations, technology, finance, customer, and supporting functions.
• Conduct stakeholder assessments to understand impact level, influence, readiness, and potential resistance.
• Develop targeted engagement approaches for smaller, specialized stakeholder groups.
• Partner with business leaders, SMEs, project teams, and operational stakeholders…