Team Lead, Care Connections Access — Elevate Patient Care

A healthcare institution in Elyria is seeking a Team Lead for Care Connections Access. The role requires providing frontline support to enhance customer experience with a focus on training and coaching staff, achieving KPI targets, and handling patient inquiries. Candidates should have strong analytical skills, customer service experience, and proficiency with clinical systems like Epic. High School diploma/GED is required, while an Associate's or Bachelor's degree is preferred.

The position involves both office and occasional external duties, with a flexible working environment.
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