Inside Sales Manager

The Inside Sales Manager plays a strategic leadership role in growing revenue and deepening customer relationships through a high-performing team of Inside Sales Representatives. The team provides the company’s highest-value distributors with concierge support, partners with field sales to drive sales productivity and growth, generates and qualifies sales leads and other outbound sales interaction to deepen customer relationships and drive sales growth.

The Inside Sales Manager works closely with Sales and Customer Care leadership to develop and execute sales strategies, improve sales processes, and motivates, trains, and coaches a high-performing sales team. The Inside Sales Manager oversees daily operations and performance management to meet or exceed sales and service goals, reports KPIs, and collaborates cross‑functionally to align efforts, manage escalated customer issues and internal challenges.

• Oversee the daily operations of a multi‑site Inside Sales team, including remote direct reports.
• Establish team goals aligned with company objectives focused on operational excellence, sales growth, and customer satisfaction.
• Meet target service levels and consistently deliver premium customer experience.
• Lead problem‑solving and strategy sessions to identify and implement process improvements.
• Manage customer escalations.
• Manage workloads and team schedules, including approval of vacation requests and overtime.
• Occasionally travel to assigned territories, customer‑facing events, and Sales Meetings.
• Recruit, onboard, and train new Inside Sales team members.
• Stay aware of industry’s best practices, communicate opportunities to leadership.

• Supervise, motivate, and mentor the Inside Sales team to consistently meet individual and team targets.
• Monitor and audit Inside Sales interactions to ensure quality and identify opportunities for training and development.
• Conduct regular training, coaching and mentoring sessions and deliver performance reviews for all direct reports.

• Develop and monitor Inside Sales performance reports, analyze team and individual metrics to identify trends, opportunities, share best practices, and implement corrective actions.
• Continuously identify opportunities to optimize Inside Sales’ impact on customer experience, sales productivity, and sales growth.
• Measure and analyze capacity utilization and requirements to achieve goals.
• Participate in and represent Inside Sales in a variety of Sales and Planning meetings.

• Work closely with Sales, Customer Care leadership and other functions to identify and implement process improvements, increase productivity, drive sales, and improve customer experience.
• Establish targets and strategies aligned with company objectives.
• Build internal relationships and attend Inside Sales & Territory Manager meetings to support the team, identify opportunities, and best practices.

You are passionate about the customer and sales and excel at leading and developing high‑performing teams. With a strong commitment to delivering premium customer experience, you bring energy, enthusiasm, and a results‑driven mindset to everything you do. You consistently strive to exceed expectations and seek long‑term, sustainable solutions to customer challenges. Highly collaborative and interpersonally savvy, you work effectively across departments and at all organizational levels to drive success.

• 5+ years of Sales/Inside Sales, Customer Service or Key Accounts Management experience.
• Excellent communication and presentation skills.
• Excellent problem‑solving, analytical, and decision‑making skills.
• Excellent interpersonal and collaboration skills.
• Customer focus.
• Strong drive for results.
• Proficient in MS Office applications including Excel, Outlook, PowerPoint, Word, Teams.
• Legal authorization to work in the United States – sponsorship will not be provided.

• Bachelor’s degree in business administration, marketing, or related field.
• 2‑4 years supervising or leading people.
• Knowledge of ERP software SAP…