Service Manager

We are a premier provider of high-performance motorcycles, ATVs, side-by-sides, dirt bikes, jet skis, pontoons and other motor sport vehicles. With locations across Kentucky and two other states, we take pride in offering top-tier products and delivering exceptional customer service. We are passionate about powersports and committed to helping our customers fuel their passion for adventure.

Are you ready to turn your passion for motorsports and the outdoors into a rewarding career? We are seeking enthusiastic and driven individuals to join our team! This is your opportunity to work in a dynamic, fast-paced environment where culture and customer experience matter just as much as performance.

• Lead day-to-day Service Department operations and ensure the policies, procedures, documentation standards, and customer-service expectations in this handbook are consistently followed.
• Plan and manage department workflow, technician capacity, scheduling, work-in-process, staffing priorities, and coordination among Service Advisors, Technicians, Parts, Sales, the Warranty Administrator, and the Porter / Expeditor.
• Review department performance, productivity, efficiency, labor sales, parts-to-labor performance, open repair orders, aging work-in-process, customer follow-up, and other operating measures used by dealership management.
• Resolve customer-service escalations, disputed repairs, authorization concerns, pricing issues, storage matters, and other exceptions that require management involvement.
• Coordinate warranty, extended-warranty, recall, service-action, and goodwill matters with the Warranty Administrator, Service Advisors, Parts Department, OEMs, and dealership management as appropriate.
• Ensure posted retail labor rates are reviewed and ensure eligible OEM warranty labor-rate increases are pursued as soon as permitted.
• Maintain shop organization, safety, cleanliness, special-tool accountability, unit staging standards, and professional appearance throughout the Service Department.
• Review repair-order quality and financial controls to confirm labor, parts, fees, authorizations, notes, resolutions, recommendations, and required signatures are complete before final closure.
• Control storage and long-term storage decisions with the General Manager and ensure documented exceptions are handled consistently.
• Coach and hold Service Department personnel accountable for their assigned responsibilities and elevate material operational, customer, financial, or compliance issues to dealership management.

• A passion for motorsports, outdoor recreation, or power equipment
• Ability to thrive in a fast-paced, team-oriented environment.
• Excellent communication and interpersonal skills
• Willingness to learn and grow in the motorsports industry.
• Ability to work independently and as part of a team.
• Willingness to continuously learn and improve.