Caf Attendant​/Cook

The Café Attendant is responsible for both cooking and assisting guests with their food & beverage order. Responsibilities include, learning menu, preparing food items, packaging “to-go” orders, learning about the guests’ food and beverage preferences, allergies, process all food/beverage payment transactions and maintain Café area clean and organized.

• Provide a pleasant dining experience to guests.
• Memorize Café menu.
• Cook and prepare “to-go” menu items.
• Process food & beverage order.
• Deliver/Retrieve food orders.
• Process payment transactions.
• Clean before, during and after shift tables, utensils etc.
• Assist with dishwasher duties.
• Maintain kitchen area clean.
• Help maintain Café inventory, assist with ordering supplies as needed.
• Demonstrate brand standards, behaviors, hallmarks and mandates.
• Follow all emergency and safety/sanitary guidelines in order to provide a safe and secure environment for guests, associates and visitors.
• Follow all guidelines, policies and procedures as outlined by PHM’s Employee Handbook such as, following attendance policies, professional demeanor, lost and found, etc.

• Spark conversations with guests and associates, smile often, establish relationships to develop loyalty and achieve both associate and guest satisfaction goals.
• Follow up with guests to ensure guest satisfaction and or correct any issues that arise.
• Lear about guest’s food preferences, allergies, dietary restrictions etc.
• Assist with training and or providing guidance to new associates when requested.
• Resolve and address all guest and associate questions and or concerns in a timely, creative and professional manner.
• Report any issues, concerns and or suggestions to management.
• Have constant communication with all hotel departments in order to ensure guest satisfaction.

• Follow posted schedule, minimize overtime, and missed meal hours.
• Follow all cash/handling guidelines and procedures accordingly.

The hotel is in a public business atmosphere, which varies temperature based indoor and outdoor climate. The nature of this job is mainly indoors but may require being outdoors. In addition, the bar and kitchen area is often hot/cold, damp and the temperature may vary throughout the day.

Some travel may be required in order to attend hotel events not limited to meetings, trainings etc.

High school diploma or equivalent.

Minimum of 1-year prep or cooking experience.

• Understand hotel function and guest profiles.
• Knowledge of local area including restaurants, landmarks, shopping centers and or local attraction
• Knowledge about food & beverage, presentation, and dining etiquette.

• Business communication skills both verbal and written in English.
• Interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.
• Have the skill to manage multiple tasks at a time, maintain focus and structure under pressure.
• Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction.

• Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.
• Ability to maintain consistent positive energy, self-motivation, and passion for hospitality.
• Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc.
• Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused.

Prolonged standing/walking for 8+ hours.

Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 100 lbs.

To present a professional and business image to guests, associates and public we ask that all associates follow PHM’s dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times, uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming.

• Bilingual or Multilingual
• Prior hotel experience
• Emotional Intelligence Training
• CA Food…