Patient Financial Services Supervisor

Position: PATIENT FINANCIAL SERVICES SUPERVISOR
Position Title:

Patient Financial Services Supervisor Department:
Business Office Supervisor’s

Title:

Revenue Cycle Manager Position Summary The Patient Financial Services Supervisor oversees the daily operations of billing, collections, payment posting, accounts receivable follow-up, denial management, appeals, financial assistance, prior authorizations, and medical records functions. This position is responsible for ensuring timely and accurate reimbursement, maintaining regulatory compliance, improving cash collections, reducing denials, and supporting an exceptional patient financial experience.

The Patient Financial Services Supervisor provides leadership, training, coaching, and performance management for assigned staff while monitoring key performance indicators related to accounts receivable, denials, prior authorizations, financial assistance, cash collections, and medical records operations. This position serves as a subject matter expert for back-end revenue cycle functions and works collaboratively with Patient Access, Coding, Clinical Operations, and Leadership to improve organizational financial performance and patient service outcomes.

The position communicates escalated issues and operational concerns to the Revenue Cycle Manager and provides recommendations for process improvement, workflow optimization, and revenue cycle performance enhancement.

Principal Functions and Responsibilities Leadership & Operational Oversight Directs and coordinates daily activities and workflow for Patient Financial Services and Medical Records functions.

Provides direct supervision, coaching, mentoring, training, and performance management for assigned staff.

Manages staffing schedules and ensures appropriate coverage for billing, collections, financial assistance, prior authorization, and medical records functions.

Establishes initial and ongoing training standards to ensure staff maintain competency in payer requirements, reimbursement regulations, compliance standards, and departmental workflows.

Serves as the escalation point for complex patient account issues, reimbursement concerns, denials, financial assistance determinations, and medical records matters.

Demonstrates exceptional customer service and professionalism while fostering a culture of accountability, teamwork, and continuous improvement.

Billing, Claims & Accounts Receivable Management Oversees claim submission processes to ensure timely, accurate, and compliant billing.

Monitors claim edits, rejections, and payer correspondence to ensure prompt resolution.

Oversees billing operations to ensure timely, accurate, and compliant claim submission, including monitoring unbilled accounts, claim quality, and billing turnaround times.

Monitors reimbursement trends and identifies opportunities to improve revenue cycle performance.

Coordinates with payers, clearinghouses, vendors, and internal departments to resolve claim issues and optimize reimbursement.

Assists in the development and implementation of workflow improvements designed to increase efficiency and reduce revenue leakage.

Denials Management & Appeals Oversees denial management activities including identification, investigation, correction, and resolution of denied claims.

Monitors denial trends and develops corrective action plans to reduce avoidable denials.

Coordinates appeal processes and ensures supporting documentation is submitted timely and accurately.

Collaborates with Coding, Patient Access, Clinical Operations, and providers to address root causes of denials.

Tracks denial metrics and reports findings, trends, and improvement opportunities to the Revenue Cycle Manager.

Financial Assistance & Patient Collections Oversees administration of Valor Health's Financial Assistance…