911 Dispatcher

Come explore the endless opportunities in an environment where we support you and your professional success.

As a Lyon County Communications Officer II
, you will provide the link between those requesting public safety services, both emergency and non-emergency, and evaluating and dispatching the required resources as needed. In this position, you will handle communication relay for law enforcement, fire, emergency medical services, and other emergency and non-emergency calls for service utilizing multiple forms of technology to provide lifesaving instructions. Communications Officers will be expected to have acquired the necessary information and skills to perform the job within acceptable standards after six months in this position, and will be required in an additional six months to demonstrate competency and proficiency.

This position operates on a shift schedule and may involve working long hours, weekends, holidays and/or scheduled days off. Communications Officers have continual contact with the general public, and must be able to maintain a calm, professional demeanor while effectively gathering information necessary to provide needed assistance to all citizens. Other duties as assigned.
Non-exempt position with a solid base pays $21.00/hr. and benefits including, paid time off (accounts credited at 10 hours vacation and worked), vendor discounts, health, dental, and vision insurance and much more!

• 2 years public safety communications experience required
• 1 year CAD experience required
• Ability to speak/read English fluently required; additional language(s) helpful

• Must pass a background check, pre-employment physical, drug screening and work screen.
• High school diploma, G.E.D. or equivalent required.
• Emergency Telecommunicator, Emergency Medical Dispatch and Emergency Fire Dispatch certification is required to be obtained during the training period. Recertification is required throughout employment. Employees not passing initial testing, and not meeting the minimum initial score to be eligible for re-testing, necessitating a second attendance through the full course, shall not be retained.

This is a non-exempt, Grade 4 position. Communications Officers responsibilities include providing the link between those requesting public safety services, both emergency and non-emergency, and evaluating and dispatching the required resources as needed. Communications Officers are a critical link in the protection of life and property.

• Handling communication relay for law enforcement, fire, emergency medical services, and other emergency and non-emergency service units as needed.
• Responsibility for radio, telephone, KCJIS, computer, in-person, and written communications relay of public and confidential information.
• Must act without supervision. Work is reviewed by supervisor(s) through reports and observations.

• Receiving and responding to calls for service.
• Relaying vital information to responding units and/or summoning the proper authority.
• Maintenance of accurate radio and telephone logs.
• Accurately entering information into computer.
• Retrieving and completing accurate data entry into the Computer-Aided Dispatch system.
• Duty to maintain a positive work atmosphere by acting and communicating in a manner so that employee gets along with customers, citizens, coworkers and management.
• Being pleasant, respectful and civil with others on the job and displaying a good-natured, cooperative attitude.
• Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Obligation to be reliable, responsible, dependable, and fulfill duties.
• Must show up for work on a regular and predictable basis as scheduled.

• Accurately completing warrant, PFA orders and NCIC entries and validations.
• Map reading and analysis.
• Type reports.
• May be required to work long hours, weekends, holidays, and/or scheduled days off.
• Clean communications area.
• Other related work as required or directed.
• May be required to participate for 2-3 years in…