Front Desk Training Manager

Job Summary

This position will be responsible for the day-to-day operations of the Rock Road Front Desk as well as hiring, recruiting, and training all new Front Desk Coordinators for all clubs. This includes, but is not limited to, the processing of guest check ins, front desk staffing and member retention and maintaining quality customer service. Along with conducting and maintaining all desk inventories and training for all clubs.

• Communicates kindly and sincerely using members name
• Check members in and out efficiently
• Knowledgeable of Clubs amenities and surroundings
• Ensures guest satisfaction & Loyalty

• Executes procedures as outlined by front desk manual
• Manages and trains all front desk coordinators
• Manages and oversees all clubs inventories
• Assist General Manager with all front desk operations, which include hiring, scheduling, training and management of front desk staff
• Responsible for daily register deposits
• Maintains office supply orders
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations
• Ability to travel to all clubs to ensure staff efficiency

• Present a professional demeanor at all times when representing Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Develop and build a team atmosphere among staff, departments, and clubs
• Ability to respond to common inquiries or complaints from members

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking