Shift Supervisor - Communications Job Emporia area,Kansas USA,Management

Position: Shift Supervisor - 911 Communications

Lyon County Emergency Communications Center Emporia, KS

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Heart centered leader, Developer of people..

911 Communications Shift Supervisor

Lyon County Emergency Communications Center is seeking a 911 Communications Shift Supervisor. This full-time, non-exempt position is responsible for managing shifts and performing Communications Officer (dispatch) duties. The Shift Supervisor acts as a crucial link between the public and emergency services while leading, overseeing, and training the Communications team. This position is eligible for full-time benefits including health/dental/vision insurance as well as paid time off.

This position may be required to work weekends, nights, and/or holidays. Three years of emergency communications experience is required and at least one year of supervisory experience is preferred. Salary starts at $27.00 to $30.00 per hour, depending on experience.

Lyon County is an Equal Opportunity Employer. Veterans Preference applies to all Lyon County positions.

JOB DESCRIPTION:

JOB SUMMARY:
This non-exempt, grade 6 position is crucial as the primary link between the public and emergency services. Communications Shift Supervisors manage shifts and perform Communications Officer duties. As a Communications Officer, you handle emergency and administrative requests, triage situations, and coordinate responses while ensuring safety. Additional duties include leading, overseeing, and training the Communications Officer team.

DISTINGUISHING FEATURES OF WORK:

The employee in this position must accept the responsibility to support and promote this organization's mission and comply with its directives.

This is a responsible, skilled position with some administrative duties directly concerned with the development and supervision of the following Communications activities:

Supervision and control of the Communications Center

Frontline Communications Officer tasks

Quality Assurance of call handling, data entry, and other work performed during shifts and addressing issues as they arise

Ensure NG911 and communications systems are in working order

Enforcement of Center and County policies and procedures

Compliance with EMD/EFD protocols as written by the IAED

Serving as a liaison between frontline staff and partner agencies

Keeping the administration apprised of critical issues within the center

Maintain records in accordance with federal, state, and local regulations

EXPECTATIONS:

Executing the successful management of the shift that they are assigned

Supervises and directs all assigned staff in their span of control in daily activities including but not limited to, radio traffic, call taking, technology review and assessment, as well as any other information processing

Handling any concerns or conflicts between staff members

Documents absences and ensure appropriate shift coverage for shifts that they are assigned

Establishes and assigns workloads as needed and oversees completion of that work

Ensures that all call entry into Flex CAD is complete and accurate, and that the shift-to-shift briefing has occurred

Processes employee concerns or disciplines as appropriate. Refers all major disciplinary issues to the Deputy Director or Director for handling and recommends possible action.

Documenting any coaching, or correction that has taken place on shift

Performing evaluations yearly for staff in their span of control in a prompt and unbiased manner

Ensuring daily/week shift management workload is complete and accurate

Coaching and training of center staff as needed

To process time off requests to completion, in a timely and fair manner.

Being the information liaison between the staff and the administration

Shift supervisors attend all Supervisory Meetings and disseminate information to all staff assigned to their span of control preferably face to face.

Keep the information flow to staff and to the administration as constant as possible.

Advising the administration, or other partners (IT, Command Staff, Maintenance) of issues with communication center equipment immediately

Effectively maintain and grow the Communications Center

Work to identify training gaps in current staff and assist in coaching or identifying training solutions

Develop a plan for personal self-development and work with administration to achieve those goals

Assigning or executing cleaning of the center as needed

Conducting maintenance of the equipment, both scheduled and unscheduled or contacting appropriate personnel when required

Foster a positive relationship with staff, agencies we serve, and the public

Continually seek ways to engage staff, boost morale, and connect with center staff

MARGINAL FUNCTIONS:

Documentation of various forms

Situational awareness of incidents handled around the room, throughout the county and in neighboring jurisdictions

Other related work as required or directed

QUALIFICATIONS

Experience:

Three years minimum public safety emergency communication experience is required. A shift supervisor is expected to…


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