Client Care and Service Coordinator

Client Care & Service Coordinator

A client-focused North County organization is looking for a dependable Client Care & Service Coordinator to manage incoming service requests, coordinate schedules, and ensure customers receive timely communication from the initial inquiry through completion.

This role is a strong fit for someone with a customer service or administrative background who enjoys a combination of phone and email communication, scheduling, data entry, and problem-solving. You'll work closely with field personnel, vendors, account managers, and customers to coordinate service needs and keep everyone informed when priorities or schedules change.

The ideal candidate is personable, resourceful, and comfortable balancing a busy inbox with frequent follow-up. Strong organizational skills are essential because you'll be responsible for keeping requests from getting lost between departments.

What You'll Be Doing:

• Serve as a primary contact for customer service requests, scheduling questions, and account inquiries.
• Log incoming requests into the company's tracking system and assign the appropriate priority.
• Coordinate service appointments, technician schedules, and customer availability.
• Communicate appointment confirmations, schedule changes, and service updates.
• Follow up with internal teams and vendors to verify progress and completion.
• Maintain accurate customer profiles, service records, and contact information.
• Research complaints and service delays and help coordinate resolutions.
• Prepare service estimates, work orders, correspondence, and basic reports.
• Track open requests and escalate urgent or overdue items.
• Assist with invoice questions and direct billing issues to the appropriate team.
• Coordinate recurring service schedules and customer reminders.
• Identify recurring issues and suggest ways to improve the customer experience.