Client Care and Service Coordinator

Description

A client-focused North County organization is looking for a dependable Client Care & Service Coordinator to manage incoming service requests, coordinate schedules, and ensure customers receive timely communication from the initial inquiry through completion.

This role is a strong fit for someone with a customer service or administrative background who enjoys a combination of phone and email communication, scheduling, data entry, and problem-solving. You'll work closely with field personnel, vendors, account managers, and customers to coordinate service needs and keep everyone informed when priorities or schedules change.

The ideal candidate is personable, resourceful, and comfortable balancing a busy inbox with frequent follow-up. Strong organizational skills are essential because you'll be responsible for keeping requests from getting lost between departments.

What you'll be doing:

+ Serve as a primary contact for customer service requests, scheduling questions, and account inquiries.

+ Log incoming requests into the company's tracking system and assign the appropriate priority.

+ Coordinate service appointments, technician schedules, and customer availability.

+ Communicate appointment confirmations, schedule changes, and service updates.

+ Follow up with internal teams and vendors to verify progress and completion.

+ Maintain accurate customer profiles, service records, and contact information.

+ Research complaints and service delays and help coordinate resolutions.

+ Prepare service estimates, work orders, correspondence, and basic reports.

+ Track open requests and escalate urgent or overdue items.

+ Assist with invoice questions and direct billing issues to the appropriate team.

+ Coordinate recurring service schedules and customer reminders.

+ Identify recurring issues and suggest ways to improve the customer experience.

Requirements

+ 2+ years of customer service, scheduling, dispatch support, or administrative coordination experience.

+ Strong written and verbal communication.

+ Excellent organization and attention to detail.

+ Comfort using Microsoft Office and customer management systems.

+ Ability to prioritize multiple open requests and meet deadlines.

+ Confidence communicating with customers, vendors, and internal staff.

+ A professional, calm, and solutions-oriented approach.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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