Cashier Lead

Description

The Cashier Lead assists in managing daily front-end operations, ensuring accurate transactions, efficient checkout lines, and exceptional customer service. This role will act as the bridge between front-line cashiers and store management. The ideal candidate combines strong numerical proficiency with outstanding leadership and communication skills to maintain a fast, friendly, and secure checkout environment.

Essential Duties and Responsibilities:

• Oversee the front-end team, cashiers and baggers, to optimize efficiency;
• Train new hires in Point of Sale (POS) software, company policies, and register operations;
• Delegate tasks and assign off-register duties (e.g. cleaning, stocking, cart retrieval);
• Monitor registers for transaction accuracy and ensures strict adherence to all cash handling procedures;
• Authorize price overrides, returns, exchanges, and employee transactions requiring supervisor approval;
• Resolve complex customer complaints and transaction disputes with a high level of professionalism and empathy;
• Manage customer flow, opening additional registers during rush periods to reduce waiting times;
• Answer customer inquiries regarding store promotions, loyalty rewards, and policy guidelines;
• Enforce security standards, workplace safety, and loss prevention protocols at the front-end;
• Ensure strict team compliance with local, state, federal, laws regarding the sale of age-restricted items;
• Other duties assigned.

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Must have open and flexible availability to work a variety of shifts, including early mornings, closing nights, weekends, and major holidays.

Education/

Experience:

High school diploma or general education degree (GED); and some experience preferred.