Operations Assistant

Location: Enfield Town

Our client, an established and fast-growing heating and plumbing company, is currently recruiting an Operations Assistant to join their operations team on a permanent basis. The Operations Assistant will be responsible for playing a pivotal role in managing the daily schedules of our engineers, coordinating email bookings and optimising travel routes to minimise downtime.

Key Responsibilities for the Operations Assistant:

Email Management:
Handle and prioritise a high volume of booking requests, ensuring all inquiries are addressed promptly and professionally.
Scheduling and Coordination:
Allocate jobs effectively to a team of 15 mobile engineers, optimising travel routes across London using postcode knowledge.
Communication:
Liaise with engineers, clients, and other stakeholders to ensure timely updates and resolutions.
Timetable Management:
Prepare and oversee daily timetables for engineers, ensuring they are equipped for the day ahead.
Forwarding Tasks:
Direct emails or booking requests to the appropriate department or individual when necessary.
Operational Support:
Provide administrative support to the operations team, including record-keeping, reporting, and tracking job progress.
Process Optimisation:
Assist in streamlining operational processes to enhance efficiency and client satisfaction.

Skills Required for the Operations Assistant:

Strong organisational and multitasking skills with the ability to manage a high workload.
Previous experience within a coordination or scheduling role is desired
Proficiency in Microsoft Office Suite and scheduling software
Strong communication skills

Please apply as directed