Service Desk Administrator​/Executive

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Service Desk Administrator / Executive, Enfield, £30-35k + Pension

My client is a specialist within their field. Due to growth and success, they are looking for a responsible and energetic Service Desk Administrator / Executive to perform a variety of customer services and administrative tasks.

Based in their office, you will be adding huge value to the day‑to‑day operation of their business. Your duties will include communicating with customers, suppliers and liaising with their service and operations teams.

The ideal candidate will be responsible for providing first‑line support to clients, ensuring that technical issues are resolved efficiently and effectively. This role requires strong communication skills, a solid understanding of MS Office and a passion for customer service.

• Manage customer queries, orders and service calls on the telephone and by email.
• Liaise with the field service team on a daily basis.
• Log service calls and assign to field based engineers.
• Manage the stock of parts for the field service team including ordering and returns.
• Place orders with a range of suppliers.
• Count and reconcile all cash brought in by the field team.
• Manage the internal database to track and move parts to engineers.
• Schedule service calls based on SLA priority.
• Send out daily service reports.
• Order and maintain supplies in the office.
• Excellent internal and external communication skills with a passion for customer service.

• Knowledge of general office IT/equipment.
• Proficiency in MS Office.
• Excellent time management skills and the ability to prioritise work.
• Attention to detail and problem‑solving skills.
• Excellent written and verbal communication skills.
• Strong organisational skills.
• Ability to multi‑task in a fast‑paced environment.

Monday to Friday 8am till 5pm.

Ability to commute/relocate to Enfield.

Customer Service Experience Required.

To apply for this opportunity, you must be living in the United Kingdom with full leave to remain as sponsorship is not available now or in the future.

Entry level

Full‑time

Other

IT System Operations and Maintenance