More jobs:
Customer Services Lead
Job in
Enfield, Greater London, EN1, England, UK
Listed on 2026-01-13
Listing for:
Jenkins Recruitment Solutions Ltd
Full Time
position Listed on 2026-01-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Lead a customer service team in a fast‑paced FMCG distribution environment, driving service quality, performance and customer experience.
Key Focus- Leading, coaching and motivating a customer service team
- Implementing QA and performance management processes
- Monitoring SLAs, QA results and team productivity
- Managing escalations and working cross‑functionally
- Maintaining strong internal communication
- Supporting training and continuous improvement initiatives
- Leading, coaching and motivating a customer service team
- Implementing QA and performance management processes
- Monitoring SLAs, QA results and team productivity
- Managing escalations and working cross‑functionally
- Maintaining strong internal communication
- Supporting training and continuous improvement initiatives
- Strong experience managing a customer service team
- FMCG, distribution or logistics background essential
- Strong QA, data analysis and Excel skills
- Customer‑centric, commercially aware and adaptable
If this sounds like you, please apply today!
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