Helpdesk Opeative

Make a Meaningful Impact Behind the Scenes at Capital City College

Are you ready to make an impact at one of London’s leading Further Education providers? Capital City College is looking for a skilled Helpdesk Operative to support and drive key operational functions, helping shape the future of education in the heart of London.

This role is offered on a full‑time, permanent basis.

As a Helpdesk Operative, you are at the heart of our operation, and we are looking for individuals who share our energy and passion and will contribute to our ongoing success.

• Provide first‑line helpdesk support and be the first point of contact for estates and facilities management requirements and administration.
• Provide a friendly and proactive service to customers and conduct efficient handling of each query and advise customers of the consequent solution.
• Work with the Computer Aided Facilities Management (CAFM) system to triage and prioritise reactive jobs and ensure day‑to‑day work orders are shared with the correct teams.
• Process reactive and planned estates and facilities work orders and assign them to the relevant on‑site estate and facilities team and contractor(s) through an effective triage process in line with agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Ensure all tasks have correct priority status assigned to them prior to issuing.
• Liaise with contractors where work orders cannot be completed by the on‑site estate and facilities team, request quotes where required and chase contractors in relation to attendance and issuing reports.
• Provide seamless service to students and staff ensuring a safe and inspirational experience every day.

You will join a friendly, professional team committed to delivering high‑quality support across the college. Working together, you’ll help create a positive and inclusive environment where everyone feels valued.

You will be joining a dynamic and supportive team of four colleagues who are committed to excellence. The team has a strong collaborative culture, sharing best practice and innovative approaches.

We’re looking for a reliable and motivated individual who takes pride in delivering excellent service. You should bring:

• Strong organisational skills and the ability to manage multiple tasks with accuracy and efficiency.
• Clear and professional communication skills.
• Confidence working with CAFM systems and Facilities Helpdesk processes, including experience in using and interrogating Planon software.
• A proactive attitude and a willingness to learn and adapt.
• Experience in a similar Facilities Helpdesk role.
• Most importantly, you’ll be ready to make a positive contribution to our college community.

Capital City College (CCC), one of the UK’s largest FE colleges in London. This influential group supports over 35,000 students based across 12 London campuses annually to develop the skills and knowledge to advance their career prospects or progress into higher education. This is done by an unrelenting commitment to curriculum innovation and an obsession with the quality of the student experience, which is underpinned by a resilient and prudent approach to financial management.

Capital City College are widely recognised for their commitment to diversity, inclusivity, and educational excellence, positively impacting the lives of students across the capital and beyond.

This is an exciting opportunity to become part of a passionate, purpose‑driven team that puts learners first. At CCC, we value the dedication of our staff and offer a comprehensive benefits package including:

• Membership of the Local Government Pension Scheme
• Access to TELLUS – our discount and wellbeing platform
• Participation in the Cycle to Work scheme
• Interest‑free season ticket loans for public transport
• Annual eye tests and contributions towards spectacles
• Flu vaccinations and access to occupational health services
• Medicash health plans – including cashback on everyday medical expenses and wellbeing tools for you and your family
• Generous annual leave entitlement, including one Relaxation Day per year
• Five Continuous Professional Development (CPD) days…