CSR Apprentice

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Salary up to £22k dependent upon skill set and experience

Monday to Friday 0900hrs to 1700hrs (1/2hrunpaidlunch) Mustbe flexible to cover am/pm shift when required

Start your career with Volvo Truck and Bus!

Receive training to aprofessionalhigh level within Customer Service. You will learn to develop yourconfidencetodeliverafirstclasscustomer experience by learning communication& listening skills,understanding our company organization,acquiringproduct, system &serviceknowledge. Youwill learn the importanceandbenefitsofworking aspartofa team,with all departments and dealerships. Good internal communication is vital tohelpus deliver excellent customer service and develop good customer relations.

CSR’sare the essential link between the customer and the workshop to keep the flow,ensuringhappy customers& return visits

You will join Volvo North’s Service Teamas aCSR apprentice over a15-monthperiod. Workingas part of the serviceteamyou will be working towards being thefirst &key point of contact for the customer, providing information&updatesthrough each stage of thevehiclesvisitto our dealership.

• Being customers contact and point of reference for the Dealership either face to face or via telephone
• Calling customers day before scheduled appointment to confirm bookings
• Welcome customers with a warm, friendly greeting and establishing which department they require.
• Check in vehicles manually & on our paperless system
• Helping customers with Uber by arranging and sorting any issues & allocating courtesy cars where applicable.
• Ensure customer & vehicle information is delivered to the workshop supervisor.
• Taking Ase Breakdown calls, checking all customer & vehicle information & details of breakdown are correct before accepting and raising job packs for the Ase technicians. .
• Customer call backs for feedback on vehicle visits to help us understand & improve our customer’s experience.
• Taking card payments from Cash Sale customers

Qualifications Required: GCSE
/ A
-level

• Friendly & cheerful Mannerandable to keep calm under pressure.
• Works well as part of a team
• Proactive and adaptable
• Have attend to detail with excellent organizational skills
• Enjoy working inafat-paced environment
• Eagerto learn, develop and contribute to the role/team

We offer a solid package of compensation and benefits, plus you will enjoy:

• 25 days holiday raising to 30 days with service + bank holidays
• Healthcare plan with access to dental insurance
• enhanced maternity, paternity and foster leave
• many benefits for yourself, family and friends

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group
. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead.

Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.