Customer Transitions Advisor

Location: Edmonton

Customer Transitions Advisor

Edmonton

£39,841 - £40,841

North London (Edmonton)

Contract:

Fixed Term
Full time, site-based (5 days per week)
Basic check required

About the role

We are looking for a Customer Transitions Advisor to play a critical, customer-facing role within our Special Projects team. This role is central to supporting customers who are required to move permanently as part of our rehousing programme.

You will act as the single, accountable point of contact for customers across all tenures – including rented, later living and leasehold – ensuring they receive a coordinated, compassionate and high-quality service throughout their move. Working closely with internal teams and external agencies, you will help customers navigate what can be a complex and sensitive process, while ensuring project timescales and commitments are met.

This is a highly visible role requiring strong judgement, excellent communication skills and confidence working with customers who may be vulnerable or in receipt of social care.

About you

You will be an experienced customer-facing professional who is confident managing complex, emotive situations and balancing customer advocacy with organisational delivery.

You will bring:

Proven experience delivering customer services in housing, regeneration, care, or similar environments
Strong understanding of working with vulnerable customers and multi-agency partners
Excellent communication and relationship-management skills
The ability to manage multiple cases and priorities in a fast-paced project environment
Sound judgement, resilience and a calm, empathetic approach
Confidence working across different tenures, services and stakeholders
Strong attention to detail and commitment to accuracy

Must have:

Driving licence and access to a car
Office based, with no hybrid opportunity due to nature of role
Basic Excel; able to use simple formulas, with effective use and management of spreadsheets.

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.

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