Customer Services Officer Part-time Job Enfield area,England UK,Education / Teaching

Scale 4 - £30,288 - £32,070 (pro rate for part time staff)

Enfield has 9 libraries, with over a million visitors per year. We also issue several hundred thousand items per year. The service is divided into two library areas, with two main Libraries and up to 3 smaller community libraries in each area. The main libraries offer up-to-date books, Wi‑Fi, public computers, online resources and events programmes to encourage reading

Reference Number: EAC-002728

Salary: Scale 4 £ 30,288 - £32,070

Advert closing date: 12/08/2026

Department: Environment and Communities

Location: Enfield Town Library

Contract type: Permanent

Division: Customer Services

Hours Per Week: 11.5

Contract End Date: Not specified

Interview Date: Not specified

Job Description

Customer Services Officer

1 X Permanent Part time Vacancy

Weekend Shifts (Required To Work Saturday & Sundays)

Scale 4 - £30,288 - £32,070 (pro rate for part time staff)

Successful candidates will have a wide variety of tasks and responsibilities which will include working within a team or on your own. You will encourage people to make full use of the library services and help customers to use the resources, information and Council services available.

Key skills needed for the role:

Ability to deliver excellent customer service and a genuine interest to help people
Good IT skills and a sound knowledge of Microsoft Office packages
A ‘can do’ attitude, and attention to detail
Able to communicate clearly with customers and team members
Organised, methodical and able to follow instructions accurately
Empathetic and understanding
Previous customer service or libraries experience

What we offer:

Competitive pay (£30,288 - £32,070 ) for 36 hours) - Pro Rata for Part time Staff
Career path
24 days pro-rata holiday entitlement (+ bank holidays)
Pension
Comprehensive training programme

Contact Details -

If you would like to know more about the role, please contact Peter Di Biasio on for an informal discussion or to arrange a visit to the team.

f you have any difficulties accessing this information, please contact Oley Taal Recruitment & Onboarding Advisor on or

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, to find out more.

Why

it's great to work for Enfield Council:

An excellent pension through the Local Government Pension Scheme (LGPS).
Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
A blend of remote and office based working for most roles.
Interest free season ticket loan repayable over three or ten months.
Career development and learning experiences from a range of training courses and learning methods.
Employee Assistance Programme to provide advice and counselling services. This is a free and confidential…