Repairs & Operations Manager

Position: Repairs & Operations Manager
Location: Edmonton

Our client is currently seeking an experienced Repairs & Operations Manager to oversee the delivery of responsive repairs and voids services across their social housing stock.

Key Responsibilities:

* Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency.
 
* Drive Service Improvements:
Implement service improvement plans to enhance the quality of our responsive repairs and project delivery, creating a lasting impact on our residents' lives.
Desired

Skills and Experience:

* Ability to engage, coach and motivate teams and set clear targets and expectations
 
* Demonstrable experience of leading and managing technical staff
 
* Experience of managing and controlling Mechanical and Electrical programmes and delivering successful outcomes
 
* Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives
 
* Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment
 
* Knowledge of relevant legislation and regulations pertaining to landlord asset activities.
 
* Passion for driving excellence in performance and delivering outstanding results.
Key Relationships:
 
* In this role, you will collaborate with senior-level consultants, contractors, officers, elected members, and third-party organisations to drive effective planning, exchange critical information, and ensure seamless service delivery