VMU Service Manager; VSM

Salary: Circa £50,000 + London Weighting + Performance related bonus

Shift Pattern: Monday – Friday – daytime shift

Are you an experienced HGV Workshop or VMU Service Manager looking for your next big challenge. Are you ready to take charge, elevate your career, and make a real impact?

We’re recruiting for a dynamic VMU Service Manager to lead our Enfield site and steer our fleet maintenance operations. You’ll be the driving force behind keeping our HGV fleet roadworthy, compliant, and performing at its absolute best.

This is a hands‑on role where you will operate from the heart of the VMU. This isn’t just another role — it’s your opportunity to lead with purpose, work with a high-performing team and see real results.

We’re offering you more than just a job—this is your opportunity to thrive in a role that provides job security, clear career progression, and a strong team environment.

• 20% M&S discount and private healthcare options
• 25 days’ holiday + bank holidays (rising with length of service)
• Discounted rates on healthcare and cash plan
• Attractive annual bonus scheme based on M&S performance and personal objectives
• Auto enrolment pension or competitive defined contribution pension scheme
• Life Assurance (up to 4 times salary)
• Access to wide range of wellbeing support – including employee assistance programme
• Access to tools, technology & training to help you grow
• Monday–Friday daytime hours for better work‑life balance

• Safety, Compliance & Quality: Champion safety leadership, preventative maintenance, quality assurance, MOT planning, accident/non-compliance investigations and adhere to HSE and legal standards
• VMU Operations & Performance: Lead VMU performance, overseeing workflow, fleet availability reporting, service planning, compliance and contractor management to ensure efficient service delivery
• People Leadership & Development: Support, motivate and develop the team through clear goals, regular communication, recruitment, performance management and fostering innovation
• Resource & Parts Management: Manage SLAs, staffing cover, spare parts inventory (SPI), warranty claims, tools/equipment maintenance and calibration
• Financial & Project Management: Control and forecast budgets, negotiate best‑value purchasing, reduce costs, and deliver projects on time and within budget
• Operational & Customer Focus :
  Maintain operational plans aligned to customer expectations, ensure contract compliance, minimise production disruption, and meet driver/legal requirements
• Continuous Improvement & Business
  
  Collaboration:
  
  Drive VMU improvements, investigate service failures, enhance reliability and wellbeing, collaborate cross-functionally (e.g., fuel/maintenance), and provide FEM cover when required

• NVQ Level 2 or 3 (or equivalent) in Heavy Vehicle Maintenance & Repair
• Proven experience in managing or leading a Heavy Goods VMU/workshop team
• A solid understanding of compliance, health & safety, and preventative maintenance
• Strong leadership skills — you're a team builder, not just a task manager
• Budget, parts, and contractor management experience
• A hands‑on leader who can handle the tools and the strategy

At Gist we are united by our core values; with safety and people at the heart of everything do, we are
progressive, accountable, collaborative,and
ethical
. Our objective is to establish a performance-focused environment that is fair and inclusive, where everyone can develop, and connect meaningfully to their manager, the Gist vision, and M&S.

As part of the M&S group, there’s never been a better time to be part of our team. Join us and make an immediate impact.

Gist aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

If it’s meaningful to you, it’s important to us.

Apply today and take your next big career step with Gist & M&S.

Our Internal Recruitment Team fulfil all vacancies on a direct basis. Unsolicited contact by unapproved agencies (sharing speculative CVs) will not be accepted and introductory fees will not apply.

#LI-LM1

Mac Donald, Lynsey (Recruitment Advisor - People, Safety & Culture)