Store Manager, Retail & Store Manager

Karak Chaii Enfield is a proud franchise of the renowned Karak Chaii brand, serving authentic karak chai and Indian street food in the heart of Enfield. The outlet blends a modern café ambience with the rich cultural essence of the subcontinent, creating a warm and welcoming space for people to connect.

Celebrated for its commitment to quality, consistency, and cultural authenticity, Karak Chaii Enfield offers freshly brewed chai, signature parathas, and an array of flavourful snacks. Whether it’s a quick catch-up or a family gathering, the café promises a comforting and memorable experience for guests of all ages.

We are part of a national brand scaling rapidly across the UK, combining authentic flavours with operational discipline and a guest-first culture. As we continue to expand, we are opening two new stores in Peterborough and Bristol, creating exciting opportunities for growth and collaboration across locations.

We are seeking a full-time, experienced Store Manager to lead our Enfield branch. This is a hands-on leadership role requiring operational expertise, strong people management skills, and a genuine passion for hospitality.

You will be responsible for driving store performance, upholding brand standards, and fostering a positive work culture that empowers your team to deliver excellence. The role also extends to supporting the operational setup and launch of our upcoming Peterborough and Bristol outlets, ensuring consistent brand standards across all three locations.

Reports to: Board of Directors and collaborates closely with the Area Operations team to align with national franchise standards.

• Oversee all aspects of store operations, including staffing, stock control, and financial performance
• Lead, coach, and motivate the team to deliver outstanding customer experiences in line with company values
• Accountable for achieving defined KPIs, including sales growth, waste reduction, labour efficiency, and guest satisfaction
• Responsible for recruitment, onboarding, and development of team members through structured training, performance reviews, and feedback sessions
• Ensure compliance with all local authority regulations including Food Safety, Fire Safety, and allergen management
  , maintaining audit-ready documentation
• Create and manage staff schedules, ensuring efficient labour deployment and adherence to legal working hour requirements
• Manage inventory, ordering, and cost control effectively, minimising waste and stock variance
• Build and maintain strong working relationships with the franchisor to ensure brand consistency and operational excellence
• Support the operational setup, staff training, and launch activity for new store openings in Peterborough and Bristol

• Minimum 4 years’ experience in hospitality management or supervisory roles, ideally within a similar café or quick-service environment (e.g., chai cafés, dessert lounges, or coffee shops)
• Proven leadership and interpersonal skills, with the ability to motivate and inspire a diverse team
• Strong organisational and problem-solving abilities with attention to detail
• Multilingual ability – fluency or understanding of additional languages such as Hindi, Urdu, Punjabi, or Arabic is highly preferred
• Flexibility to work weekends and evenings as required
• A proactive, customer-focused attitude and commercial awareness

• Competitive salary based on experience
• Career growth opportunities within a rapidly expanding brand, with new store openings planned nationwide
• A supportive, inclusive, and collaborative team culture
• Staff discounts and performance-based incentives
• The opportunity to play a key role in shaping the success of three UK stores

If you’re a motivated and people-driven professional ready to take ownership of a dynamic store environment, we’d love to hear from you. Apply now with your CV and a short cover letter outlining your relevant experience and motivation for joining Karak Chaii.

Join us as we continue to grow the Karak Chaii brand across the UK — delivering authentic flavours, operational excellence, and warm hospitality, one cup of chai at a time.