Housing Repairs Operations Manager

Job Information

Permanent | Civic Recruitment Limited | United Kingdom

Posted On 13/02/2026

Work Experience 5+ years

Personal and Household Services

City Enfield

Province Enfield

Postal Code EN1

Permanent role with a Local Authority

• Housing Repairs Operations Manager (MM2) will lead, manage, and motivate Enfield Council's in‑house Direct Labour Organisation (DLO) repairs service.
• Role ensures the effective delivery of high‑quality responsive repairs and maintenance services, manages budgets and contracts, drives service improvement programmes, and supports staff development.
• Postholder collaborates with internal teams, contractors, elected members, and residents to achieve operational excellence and ensure resident satisfaction.

• Lead, coach, and motivate a team of up to 52 staff, including 3 direct reports.
• Manage high‑value responsive repairs contracts, overseeing performance, quality, and commercial objectives.
• Plan, implement, and monitor operational and improvement plans, ensuring compliance with budgets and KPIs.
• Develop and maintain strong relationships with residents, councillors, contractors and internal/external stakeholders.
• Ensure operational 24/7 emergency coverage and effective resource allocation.
• Monitor health, safety and legislative compliance, including CDM 2015 and H&S at Work Act 1974.
• Drive continuous improvement initiatives and service delivery innovations.
• Oversee procurement and contract management for third‑party suppliers and sub‑contractors.
• Report performance and service improvements to senior management and elected members.

• Strong leadership and people‑management skills; ability to coach, motivate and set clear team targets.
• Significant experience managing responsive repairs contracts and Mechanical & Electrical programmes.
• Experience in operational planning, budget management and performance monitoring.
• Proven ability to design and implement sustainable change and service improvement programmes.
• High levels of customer service focus and experience managing complaints/resident concerns.
• Knowledge of relevant legislation and regulatory frameworks for housing and repairs.
• Ability to work collaboratively across departments and political structures.
• Experience working in a fast‑paced, multi‑priority environment.
• Excellent risk assessment, decision‑making and problem‑solving skills.
• Ability to communicate effectively with residents, elected members and contractors.
• Experience working within a political or local authority environment.

• Full UK Driving licence.
• Degree or Management Qualification or equivalent experience.
• Permanent role based at Civic Centre, Enfield.
• ERD service operates 24/7; flexibility for out‑of‑hours work is required.