Resident Liaison officer

Location: Enfield Town

Resident Liaison Officer (RLO) – SHDF Retrofit Scheme

Resident Liaison Officer | RLO | Tenant Liaison | Social Housing | Decarbonisation | SHDF | EWI

Job Title:

Resident Liaison Officer (RLO) – Decarbonisation Framework

Location:

Enfield, North London (Site-Based Framework)

Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE)

Contract Type:
Ongoing Contract / Long-Term Placement

Working Hours:

Full-Time, Monday to Friday (Standard Site Hours)

Sector:
Social Housing / Energy Efficiency Retrofit (SHDF)

Essential Requirements:
Proven RLO experience in social housing, full UK Driving Licence & vehicle

Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer with direct experience supporting Social Housing Decarbonisation Fund (SHDF) programmes or major energy-efficiency retrofit schemes

We are urgently recruiting a customer-focused, proactive Resident Liaison Officer to join a busy delivery team on a major multi-property decarbonisation project based out of Enfield. Paying £23.00 per hour (Umbrella) or £17.32 per hour (PAYE), you will serve as the vital link between residents, site delivery teams, and local housing officers during extensive energy-efficiency upgrades.

This workstream involves multi-measure decarbonisation upgrades across live occupied estates, specifically focusing on External Wall Insulation (EWI), solar PV, window/door replacements, and ventilation installs.

Why Apply for This Role

Competitive Hourly Rates:
Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE) with regular weekly pay cycles.

High-Impact Net-Zero Sector:
Gain direct, high-profile experience on funded SHDF social housing decarbonisation schemes.

Long-Term Framework Stability:
Consistent, ongoing site work across North London domestic property portfolios.

Immediate Start:
Rapid interview and onboarding process for candidates available on short notice.

Key Responsibilities:

Resident Engagement & Consultations:
Conduct initial property visits, tenant inductions, and condition surveys to explain planned SHDF retrofit measures and installation timelines.

Access Management:
Coordinate daily work schedules with residents, site managers, and specialist sub-contractors to maintain high access rates for installation teams.

Vulnerability & Needs Assessment:
Identify vulnerable tenants, log specific access or health needs, and implement tailored support to minimise disruption during active works.

Enquiry & Complaint Resolution:
Serve as the primary on-site contact for tenant queries, resolving concerns quickly and carrying out post-completion sign-offs and satisfaction surveys.

Site Record Keeping:
Maintain meticulous daily liaison logs, update progress trackers, and report site updates to operational managers.

Candidate Profile & Requirements:

RLO Experience (Essential):
Proven track record as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Care Officer within social housing, planned maintenance, or retrofit schemes.

Decarbonisation / SHDF Familiarity:
Prior experience supporting SHDF, PAS 2030 / 2035, EWI, solar PV, or heat pump works in occupied domestic properties is highly desirable.

Mobility & Driving Licence:
Full UK Driving Licence and access to a reliable vehicle for travelling across local estate patches in Enfield.

Customer Focus:
Strong communication, active listening, and conflict-resolution skills when working with diverse resident communities.

Location:

Based within an easy commute of Enfield, North London.

How to Apply:

If you are an experienced Resident Liaison Officer based near Enfield ready for a new contract supporting SHDF works at £23.00/hr Umbrella, click APPLY NOW with your updated CV for an immediate review.