Operations Team Leader

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Excel Technologies, Inc. is a family‑run designer, manufacturer and global distributor of supplies, instruments and equipment with disruptive technologies in optical applications and materials preparation for large aerospace and defense OEMs. We empower customers to understand their materials by delivering the industry's most comprehensive suite of products and services for materials preparation, inspection, measuring and analysis. Our customers represent the elite of modern engineering and manufacturing, spanning aerospace, defense, advanced manufacturing, automotive, energy, electronics, and medical technology.

We are looking to elevate our team with a hands‑on Operations Team Leader responsible for leading the operational performance of the industrial products group. The primary goal is to foster a metrics‑driven, empowered team‑work environment with streamlined activities that enable and encourage team members to work more effectively.

• Supervision (4 associates)
• Purchasing / Inventory / Warehouse & Showroom / Order Processing / Order Fulfillment
• Logistics (Inbound and Outbound)
• Daily Operations Team huddle
• Status Reporting (Supplier Delivery / Back order / Revenue projected / On‑Time Delivery)
• Quality Control (Incoming from suppliers / Outgoing to customers)
• Technical Support & Service
• Facilities Management

• Overseeing order processing (received, processed and fulfilled timely & accurately)
• Managing and reporting back order status
• Communicating with product manufacturers, raw material & parts suppliers
• Purchasing raw materials, consumables, parts, equipment and supplies from key manufacturers
• Ensuring sufficient and appropriate inventory levels are maintained
• Unloading deliveries, checking products in and working with quality control
• Overseeing product labeling and product inventory adjustments
• Coordinating freight shipments, including bidding out freight quotes
• Preparing and loading outgoing shipments, including oversight / completion of documents
• Providing technical support & service to Sales, Admin. and Customers
• Managing quality control process for inbound and outbound products
• Assembling and troubleshooting equipment / systems
• Assessing, processing, facilitating and fulfilling service requests
• Communicating with customers, providing technical guidance & training on the proper use of supplies and equipment
• Maintaining operational showroom and lab space, including setup, layout and display of instruments and equipment (as necessary)
• Conducting proof of concept trials for customers (e.g., Cutting, Mounting, Polishing, Measuring, Photographing customer samples etc.)
• Managing third‑party service providers (Landscaping, snow removal, building maintenance etc.)
• Other duties and responsibilities as assigned, at the discretion of management

• Overseeing and scheduling daily and weekly cleaning
• Maintaining and monitoring workplace safety (identifying and remedying electrical and plumbing problems, managing issues with workspace/furnishings, coordinating safety checkups (fire, alarm, etc.) inspections and systems maintenance)
• Facilitating scheduling of outside services as required
• Coordinating grounds maintenance / managing third‑party service providers (Landscaping, snow removal, building maintenance etc.)
• Managing waste management (inside and outside the building, including trash receptacles, dumpsters, recycling, etc.)
• Other duties and responsibilities as assigned, at the discretion of management

The position will require occasional on‑site customer support and ongoing collaboration with sales engineers and upper management, as well as assistance with industry trade shows or conferences. Some travel is expected; the volume and frequency will be determined based on customer needs.

• Establish additional clarity and definition around position activities and expectations.
• Review and implement standard operating procedures.
• Provide ongoing insights, suggestions and recommendations for the position and related roles and activities.
• Identify and conduct…