Patient Services Associate - Enfield, CT Bilingual; English & Spanish

Job Title

Patient Services Associate – Enfield, CT – Full Time – Bilingual (English & Spanish) – $21.00/hr

Community Health Center of Enfield, Enfield, Connecticut

Full time

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi‑task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence.

They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job‑specific competencies. The Patient Service Associate will also perform other duties as assigned.

• Patient Experience
  • Provide exceptional customer service to all patients, visitors, and callers.
  • Oversee the safe, efficient, and comfortable atmosphere of the reception area.
  • Greet patients and other visitors to the agency and assist them as appropriate.
  • Review schedules daily to ensure accuracy and fill appointment opportunities.
  • Schedule and reschedule appointments in accordance with CHC scheduling guidelines.
  • Collect, verify, update and document patient demographics, insurance information and forms.
  • Reconcile patient visits daily.
• Insurance
  • Verify active insurance coverage and status and update information as necessary.
  • Collect patient payments, balances and copays.
  • Assist patients with payment plans/sliding fee applications and ensure applications are up‑to‑date.
  • Complete end‑of‑day reporting and ensure records balance.
• Phones
  • Answer, screen, and direct incoming telephone calls and document as needed in the electronic health record (EHR) system, per CHC guidelines.
  • Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols.
• HIPAA
  • Consistently ensure and maintain patient confidentiality.
• Other
  • Escalate concerns to site leads/Operations Manager and offer suggestions for improvement.
  • Support manager in monitoring inventory of supplies for the office.
  • Meet and exceed assigned individual and departmental goals.
  • Perform other duties and projects as assigned.

• Associate’s degree in Medical Office or Medical Assistant required.
• Bilingual skills – Spanish required.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to multitask.
• Problem‑solving and critical‑thinking skills.
• Excellent organizational skills.
• Healthcare experience in Medical, Dental, or Behavioral Health preferred.
• Experience with Microsoft PowerPoint, Excel, Word preferred.

• Schedules are dependent on the current need of the site; one Saturday shift per month is required.
• Minimal physical effort. Must be able to operate computer and telephone continuously.
• Regular regional travel as necessary.

• Health & Wellness
  • Medical plans with Health Spending and Flexible Spending Accounts.
  • Health Reimbursement Arrangement Accounts.
  • Dental and Vision Plans.
  • Wellness Incentive Program.
  • Life and Disability Insurance.
  • Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services.
• Financial Success
  • 403(b) plan with a discretionary company match after one year of employment.
• Great Work Life Balance
  • Paid time off.
  • Paid parental leave.
  • Paid holidays.
  • Employee Assistance Programs.
• Professional and Educational Advancement
  • Tuition reimbursement.

MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care