Patient Services Associate - Enfield Bilingual ; English & Spanish

Patient Services Associate - Enfield - Full Time - Bilingual Preferred (English & Spanish) - $21.00/

The Patient Service Associate will work closely with a diverse population of patients and medical professionals, serving as the first point of contact. They will greet, schedule, and manage patient appointments, handle phone calls, and maintain accurate data while demonstrating exceptional customer service and professionalism.

• Provide exceptional customer service to all patients, visitors and callers
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Greet patients and other visitors to the agency and assist them as appropriate
• Review schedules to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Collect, verify, update and document patient demographics, insurance information and forms
• Review and complete Telephone encounters (TEs) timely and accurately
• Reconcile patient visits daily

• Verify active insurance coverage and status and keep information updated
• Collect patient payments, balances and copays
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
• Complete end of day reporting and ensure records balance

• Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

• Consistently ensure and maintain patient confidentiality

• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
• Support Operations Manager in monitoring inventory of supplies for the office
• Meet and exceed assigned individual and departmental goals
• Other duties and projects as assigned

• Associate’s degree, medical office or medical assistant degree required
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Proven ability to multitask
• Problem solving and critical thinking skills
• Excellent organizational skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with Microsoft Power Point, Excel, Word preferred
• Bilingual Spanish skills preferred

• Hours will vary - dependent on need of the site
• One Saturday shift per month is required
• Minimal physical effort. Must be able to operate computer and telephone continuously
• Regular regional travel as necessary

• Medical plans with Health Spending and Flexible Spending Accounts
• Health Reimbursement Arrangement accounts
• Dental and Vision Plans
• Wellness Incentive Program
• Life and Disability Insurance
• Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services
• 403(b) plan with a discretionary company match after 1 year of employment
• Paid time off, Paid Parental Leave, Paid holidays
• Employee Assistance Programs
• Tuition Reimbursement

The Moses/Weitzman Health System is a global leader dedicated to providing high quality primary and specialty care to underserved populations.

Community Health Center of Enfield, Enfield, Connecticut

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Health Care Provider
• Industry: Administrative and Support Services

MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.