Shipping Coordinator

We make our branded beverage products available to consumers in more than 200 countries and territories through our network of independent bottling partners who manufacture, package, merchandise, and distribute the finished branded beverages to our customers and vending partners. This role will be a integral part of this by being responsible for providing dedicated support by processing orders and inquiries within the Supply Chain organization.

You’ll research, influence, and resolve issues for our Customers and Business partners using our order management system and tools, based on our established service level agreements. We’re looking for someone with exceptional customer service skills and attention to detail.

• Single point of contact for our customers across Business units.
• Partner with sales teams and brokers to address customer satisfaction needs related to pricing, delivery method changes, account management and strategic projects (product launches, packing changes etc.).
• Partner with product supply, supply planning, logistics and transportation teams to influence and resolve order flow concerns (late trucks, dwell time, refused deliveries). Responsible for managing phone calls and emails from customers, internal stakeholders and partners and accurately tracking and resolving the business need.
• Acts as liaison between external departments and customers to process order changes, communicate all order changes, track, and reschedule customer orders to meet customer requested delivery dates.
• Apply best practices and business knowledge to make timely decisions and resolve issues with product orders to meet requested customer delivery dates.
• Proactively manage order flow, communication all issues and partner with transportation to ensure delivery appointments and pick-up appointments are set timely to mitigate order failures.
• Recognize and track trends with customer issues, evaluate and suggest process improvements for product order management and our partners.
• Understand Company goals and performance metrics and improve quality and speed to meet and exceed customer expectations.
• Work collaboratively but often independently on daily tasks and resolve escalations that are diverse in scope using strategic thinking, people and company resources.
• Build and leverage collaborative relationships with our customers, sales, logistics and other internal partners based on customer specific operations.
• Analyze, coordinate and participation in implementation of design projects to support department and or key customer objectives.

Business;
Order Management;
Shipping;
Supply Chain;
Warehousing;
Communication