Practice Manager

The Site/Practice Manager is responsible for playing a pivotal role in the delivery of high-quality primary health care, providing and supporting the Partners in management resources to achieve the teams goals, and reporting to and supporting the Site/Practice Partners in delivering high-quality patient services within a safe, efficient working environment by effectively supporting clinicians and the administrative team. Additionally, they will collaborate closely with the Managing Partner to enhance the financial and patient care performance of the practice through initiatives such as QOF, LCS, and Enhanced Services.

Moreover, they will oversee the daily management of the practice, ensuring adequate and well-planned staff rotas to meet the practices needs, addressing issues as they arise to maintain smooth service operations. To accomplish this, the Site/Practice Manager will manage, train, and develop the administrative team, as well as liaise with clinical team members throughout the day to facilitate clear communication and teamwork across the site.

The Site Manager will analyse performance and follow protocols for each of the targets listed below. This will typically include liaison with the Site/Practice Manager and relevant clinical staff.

The Site Managers areas of responsibility include:

• Quality and Outcomes Framework (QOF)
• ALL Enhanced Services and Locally Commissioned Services (LCS)
• Contractual Requirement (alongside Site/Practice Manager)
• Childhood immunisations
• Other immunisations (Contractual Additional Service)
• Emis Workflow Management
• Training and development of administrative staff.
• Enhanced Services, LCS and other services submissions
• Payment reimbursement submissions (congestion charge and PPA)
• Staffing Rota and Management.
• Medical Report and Non NHS Work Management
• Recruitment, induction and training of new administrative staff and Locum Cover
• Practice statistic and feedback collection/ analysing data.
• Maintain Practice Registers:
  Learning Disabilities, Palliative Care, Housebound, Child Protection , Unplanned Admissions, Carers etc (work and delegate alongside other administrators)
• Support the Managing Partner in operationally and effectively running the day to business on site at the branch specified.

Medicus Health Partners is the largest GP Partnership in Enfield, delivering services to over 92,000 patients from its 9 locations.

All locations work on the same systems and our patients can access services, attend appointments and get help wherever they see the Medicus Logo. In January 2021 all GP contracts merged and Medicus Health Partners is now fully integrated and operates as a single contract.

Support for COVID-19 has also been a focus and continues with a dedicated Vaccine Hub in Enfield at MHP-Carlton House location has given the local population access to vaccinations since December 2020.

Medicus Health Partners is also part of Enfield Unity Primary Care Network, working with other practices in the area to share resources to enhance services and support our patients.

KPIs and Target Framework

To read and be aware of all the Enhanced Services, Locally Commissioned Services, QOF, BMAContracts KPIs Medicines Management and additional Services.

To be updated with specifications on an annual and adhoc basis of all requirements.

To plan and implement processes to achieve targets.

To work alongside Partners, GPs, Nurses and administrative staff to achieve targets.

Submissions of all target and audit based work as per specifications and contracts.

Planning

To liaise with Clinical Partners, Managing Partner and Senior Management in setting strategic planning targets and share joint responsibility with them for achievement of these targets.

To undertake tasks towards the agreed aims and be wholly responsible for them.

Team and Personnel Management

To plan and coordinate the recruitment, induction and training of new administrative staff.

To assist in planning and recruitment of Locum cover.

To assist in the preparation of a work rota for the doctors and arrange locum cover when necessary.

To be responsible for the organisation of the reception staff rota,…