Network Support Engineer

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

• Work closely with Network Design team to review and understand business requirements, high-level designs, and low-level designs.
• Prepare provisioning procedures (MoP) for the deployment of Core Network capacity expansion upgrades/migrations as well as the release of new projects/services.
• Deploy those procedures in the production network during out of business hours.
• Test procedures in lab environment and ensure successful and event-less deployment in production network.
• Gain a high-level detailed knowledge of hardware and software to consult in feature availability and performance with test engineers, design engineers and vendors.
• Support other members in the team. Make suggestions and bring improvements.

• Solid experience with service provider technologies, understanding Core IP backbone, CDN, Peering and Transit (P&T).
• Good experience with IOS‑XR based platforms such as Cisco NCS/ASR routers (configuration, management & OS upgrade).
• Strong experience in ISIS, MPLS, BGP, QOS, Segment routing, EPE (egress peer engineering), EVPN, Telemetry.
• Great communication skills (both written and verbal) to convey risks, acquire sign‑off, timely call out issues to management, and send weekly project updates.
• Knowledge of Python, GIT for leading configuration templates, JINJA, NETCONF, YANG models is desirable.

Comms Group:
We are responsible for the Strategy, Architecture, Design, and Operations of all Telecom services provided by Sky across the Group (UK&I, Germany and Italy). We deliver 4G/5G Mobile, Broadband and Fixed Line services using ground‑breaking technologies and modern operational paradigms such as SRE and Agile. From high scale routing, Network Automation, Telco Cloud, SDN/NFV to Software Development and Data science for predictive operations, we adopt modern technologies, practices, tools with strong focus on people development to provide the stability and performance that our customers depend on.

• Sky Q, for the TV you love all in one place.
• A generous pension package.
• Private healthcare.
• Discounted mobile and broadband.
• Access a wide range of outstanding Sky VIP rewards and experiences.

Brick Lane:
Our Brick Lane office is in the heart of the East End of London. It's part of a vibrant and varied community; close to street food, cafes, and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10‑minute walk. We currently support hybrid working.

We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30 million to support the fight against racial injustice. We've also set daring targets for growing ethnic diversity and representation throughout our organisation. At Sky, we don't just look at your CV. We're more focused on who you are and your potential.

We also know that everyone has a life outside work. So we're happy to discuss flexible working and will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

Date Posted:
Posted 1 day ago

Expiration Date: 02/02/2026

Location:

Enfield

Competitive

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