Quality Assurance Analyst

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance, IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

We are seeking a highly motivated and detail-oriented Quality Assurance Analyst to join our growing team. In this critical virtual role, you will be instrumental in supporting our field technicians and upholding the highest standards of quality across our services. This is an outstanding opportunity for an emerging professional to gain significant experience within a fast-paced and supportive environment.

• Provide real-time virtual technical support to our field technicians, leveraging a suite of advanced software platforms including Zinc, CAPP, OFS, Slack, FS Installer, and CXO 360
• Manage and process work orders, ensuring strict adherence to established protocols and workflows
• Conduct comprehensive virtual reviews of completed field work to meticulously assess installation quality and ensure compliance with Echo Star's rigorous standards
• Collect, analyze, and interpret data from various sources, particularly large datasets within spreadsheets, to identify key trends, pinpoint areas for improvement, and proactively suggest process enhancements
• Collaborate cross-functionally with internal teams to develop innovative solutions and efficiently elevate complex issues as required
• Execute virtual audits to ensure unwavering compliance with company programs, including robust inventory controls
• Oversee routine data backups and accurately update critical performance metric reports
• Provide dedicated support for Zinc Hotlines, including BD, Flock, and Slomans
• Conduct targeted audits:
  Tower audits, evaluations of graduated Flock technicians, and pedestal inspections
• Potential involvement in M&D IT Tickets, contributing to critical system support

• Exceptional proficiency with spreadsheet software, with a strong emphasis on advanced Google Sheets capabilities
• Superior written and verbal communication skills, capable of conveying complex technical information clearly and concisely
• A meticulous attention to detail and highly developed observational skills, enabling the identification of subtle discrepancies and areas for improvement
• A proven aptitude for troubleshooting and effective problem-solving, with a track record of resolving technical challenges efficiently
• A strong willingness to learn, adapt, and thrive in a dynamic, rapidly evolving professional environment
• Availability to work Pacific Standard Time (PST) business hours
• Availability to work on Saturdays and/or Sundays

Visa sponsorship not available for this role

Compensation: $20.72/Hour - $29.62/Hour

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Echo Star will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law.

All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of…