Business Operations Analyst II - Pricing Specialist

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on‑demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

We require candidates to participate in at least one in‑person on‑site interview. This role is ideal for someone who thrives in a detail‑oriented, collaborative environment and is eager to grow their project and analytical skills while making a measurable impact on billing strategy and customer experience.

• Manage end‑to‑end lifecycle of billing promotions, including intake, validation, implementation, and post‑launch support
• Serve as the primary liaison between cross‑functional teams (Billing, CXO, Product, Marketing, and Technology) to ensure accurate and timely execution of promotional offers
• Monitor promotion performance and customer impact, identifying trends, inconsistencies, and opportunities through detailed data analysis
• Develop and maintain dashboards, reports, and presentations to support decision‑making and provide visibility to key stakeholders
• Coordinate small to mid‑size projects related to billing initiatives, ensuring timelines, requirements, and deliverables are met
• Contribute to process improvement efforts, documentation, and best practices around promotions management and billing accuracy
• Support issue resolution by conducting root cause analysis and collaborating with internal teams to implement corrective actions
• Maintain a strong understanding of billing systems, policies, and compliance standards related to promotional activity

• Bachelor's Degree or equivalent from a four‑year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics
• 2+ years of related experience, or equivalent combination of education and experience
• Experience in Customer Billing and/or Release Management preferred

• Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
• Experience with SQL or Microsoft Access is a plus
• Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google suite
• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments

Visa sponsorship not available for this role

Compensation: $63,150.00/Year - $75,000.00/Year

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre‑employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days.

The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity…