Senior Strategy Analyst - Retention

Join our Retention Strategy team as a Senior Strategy Analyst focused on driving customer loyalty and lifetime value for the SLING and DISH Video Services portfolio through analytic based strategies. In this role, you’ll leverage advanced analytics, coordination of new data and insights, develop decision-driving financial models, and project manage through cross-functional collaboration to execute on strategies you develop. The daily objective will be to design and execute strategies that reduce churn, improve profitability, and elevate the customer experience.

We’re looking for a data-driven problem solver with strong business acumen and a passion for turning insights into impact.

What Success Looks Like (Objectives):

Use data insights to evaluate trends, develop solutions, and execute initiatives that enhance customer loyalty in a dynamic and evolving content ecosystem

Build and maintain financial models to projects and evaluate business and project performance, inform strategic decisions, and maximize profitability in partnership with our finance teams

Lead key product initiatives, from concept through execution,  ensuring cross-functional alignment with product teams to generate measurable results

Support the development and implementation of AI/ML-driven initiatives to identify churn risk, optimize spend, and enhance operational performance

Serve as an internal consultant to the business, synthesize complex data into actionable recommendations and deliver insights to senior leadership, including VPs.Partner closely with Finance, Marketing, Product, and Operations to design and execute retention strategies that drive measurable impact

Use SQL, Adobe Analytics, Tableau, and Excel to build dynamic reports, extract insights from large datasets, and consult on data-driven business decisions

Core Skills, Competencies, and Key Experiences (What you’ll bring)
Proficient in SQL, Tableau, and Excel for analytics and reporting

Foundational experience in financial modeling and/or forecasting for business decision-making

Strong ability to analyze complex datasets and translate findings into actionable insights

Strong communication and storytelling skills, with experience presenting to leadership audiences

Project management and organizational abilities, capable of managing multiple high-impact initiatives simultaneously

Candidates must be willing to participate in at least one in-person interview.

Minimum Requirements:

Minimum Education:

Bachelor’s degree in a quantitative, analytical, or business-related field

Minimum Experience:

3+ years of experience in analytics, finance, or strategy, or customer-focused industries

Visa sponsorship not available for this role Salary Range Compensation: $72,350.00/Year - $/Year About Our Department Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.

About Our Company Echo Star  is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.Benefits We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here:

Echo Star Benefits The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal…