Program Manager II: In-Home-Services, Manufacturing, and Distribution

What Success Looks Like (Objectives):

Candidates must be willing to participate in at least one in-person interview.

The Program Manager II for In-Home Services, Manufacturing, and Distribution leads high-impact, cross-departmental programs that directly shape physical supply chain operations, field execution, and IT infrastructure. This role resolves complex operational bottlenecks, aligns cross-functional stakeholders, and mitigates execution risks across the enterprise. By translating strategic goals into detailed execution plans and technical requirements, the role ensures project timelines, KPI achievements, and resource optimization are met.

What Success Looks Like (Objectives):

Execute end-to-end programs from concept to completion across Manufacturing, Distribution, and In-Home Services departments to achieve department OKRsDrive cross-functional alignment and consensus across Finance, Accounting, IT, Supply Chain, and Engineering teams using high emotional intelligence

Build comprehensive program schedules, operational workflows, and milestone trackers with sharp attention to detail

Gather business requirements and translate them into clear technical feature requirements for IT team execution

Proactively identify bottlenecks, material shortages, and service risks while implementing immediate, structured resolution plans

Champion PMO process optimization by implementing lean methodologies and leveraging AI workflow automation tools to enhance operational efficiency

Core Skills, Competencies, and Key Experiences (What you’ll bring)
Core Skills and Competencies (What you'll bring):

Expertise in professional project management methodologies including PMP, Agile, Waterfall, or Lean Six Sigma Advanced ability to synthesize analytical reporting, data analysis, and operational troubleshooting to formulate strategic recommendations

Exceptional verbal and written communication capabilities to deliver clear operational updates to both frontline staff and executive leadership

Critical experience managing massive datasets, moving parts, and complex cross-departmental dependencies AI Literacy and application skills to streamline program tracking, data interpretation, and workflow optimizations

Proven track record of leadership-by-influence, mentoring junior project managers, and resolving inter-departmental conflicts

Additional Qualifications:

Prior experience operating within logistics, distribution, manufacturing, or field-based service environments

Internal track record of demonstrated leadership, execution, and relationship management within the organization

Minimum Requirements:

Bachelor’s Degree in Business, Supply Chain, Operations, or a related field (or equivalent combination of education and experience)2 to 4 years of dedicated project or program management experience (or 5+ years of related operational experience)
Project Management Software tools (e.g., Jira, Asana, MS Project)
Technical requirement gathering and IT alignment

Operational data analysis and reporting tools

Visa sponsorship not available for this role Salary Range Compensation: $82,000.00/Year - $/Year About Our Department Our Manufacturing teams are the gatekeepers who ensure our groundbreaking products meet the standards of innovation and performance we pride ourselves on. From the engineers who design large-scale production systems and cutting-edge quality assurance tools to the hands-on associates who manage our massive inventory flow, they make up a diverse group of behind-the-scenes team members dedicated to the success of our organization.

About Our Company Echo Star  is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home…